Customer Service Representative Access2care 37 reviews - Clearwater, FL More Information about this Job Position Summary: The Customer Service Representative is responsible for answering all incoming calls from outside sources of a transportation nature and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The CSR will also ensure eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to optimize the number of rides and minimize indirect routing. Essential Duties and Responsibilities: Answer all incoming telephone calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation. Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the business office. Reviews trips in area of specialization and determines provider assignments. Assigns reservations to network transportation providers to ensure vehicle resources are used most efficiently. Tracks specific passengers and trip progress as requested. Routes trips to providers and prepares manifests. Completes reports as assigned. Adhere to all company policies and procedures. Non-Essential Duties and Responsibilities: Perform other duties as assigned. Minimum Qualifications: Education/Licensing/Certification: High School Diploma or GED or 1 year Customer Service Call Center Experience Experience: Must have one year of previous customer service experience. Experience in a high stress and high call volume center preferred. Prior dispatch/routing experience is preferred. Other i.e. knowledge and skills: Knowledge of medical terminology and services preferred. Healthcare industry experience is preferred. Must be proficient with Microsoft Office software. Must type 30 wpm. Multilingual capabilities a plus. Must have effective oral, written and interpersonal communication skills. Higher hourly rate for bilingual. EEO Statement EOE including Veterans and Disabled 4 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative - 1218074 Alliance Workforce Solutions, LLC Clearwater, FL 5 days ago Easily apply Retail Customer Service Associate FedEx Office Clearwater, FL 6 days ago Customer Service Representative North American Bancard Oldsmar, FL 9 hours ago Customer Service Representative U-Haul Palm Harbor, FL 1 day ago HVAC Dispatcher/Customer Service Rep Southern HVAC Corporation Clearwater, FL 4 days ago * Customer Service Representative jobs in Clearwater, FL * Customer Service Representative salaries in Clearwater, FL Access2care 37 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume