Customer Service Representative Adult Empire 2 reviews - Warrendale, PA $11 an hour Adult Empire 2 reviews Read what people are saying about working here. Customer Service For Adult Gay Superstore (Warrendale/ Cranberry Twp) Gay Empire is on an internet retailer and we are seeking an excellent Customer Service Representative for the following schedule: **2pm-10pm Monday thru Friday (40 hours) or **2pm-10pm Tuesday thru Friday 12-8 Saturday (40 hours) Gaydvdempire.com is looking hire new enthusiastic and flexible member our outstanding Customer Service team. Adult Empire opened its doors in 1997 and we are still privately owned ecommerce site located in Warrendale PA. We have many divisions which include adult content, mail order, VOD, reviews and rentals. We have outstanding customer service ratings and go above and beyond for our customer base. We are looking to add to our team of experienced and dedicated customer service representatives.After training you are eligible to participate in our up selling program to put more money in your pocket. Benefits * Health and Dental Insurance * Supplemental Insurance * Tuition Reimbursement * Charitable matching * 401K after one year (full time only) * Paid Vacation * Free in house fitness facility * Monthly work sponsored lunches * Employee discount after initial 90 days Job responsibilities include: * Must be comfortable working with adult materials (gay/bi/straight) * Taking inbound calls, answering emails and interacting with customers through Live Chat * Order and account maintenance * Maintaining records of customer interactions and transactions * Entering orders for catalog mail orders * Resolving customers' service or billing complaints * Ensuring that appropriate changes were made to resolve customers' problems * Obtain and examine all relevant information to assess validity of complaints and to determine possible causes * Working with other departments to resolve any issues with the customer experience * We want to give every customer the best experience possible. Minimum Qualifications: * High School Diploma * Proficient in MS office * Typing speed of 45wpm * Experience using computers * Friendly and positive attitude * Excellent grammar * Ability to pay attention to detail * Ability to multi-task * Self Motivated * Strong work ethic * Possesses reliable transportation * 1-2 years experience in an inbound call center environment preferred * Cover letter explaining your interest in the position Job Type: Full-time Salary: $11.00 /hour Job Type: Full-time Salary: $11.00 /hour Experience: * Customer Service: 1 year Location: * Warrendale, PA Required work authorization: * United States Shifts: * Mid-Day * Evening Work environment: * Call center Communication method(s) used: * Email * Phone * Chat 8 hours ago - save job Apply Now Apply Now Save this job