Event Operations Rep American Kennel Club 17 reviews - Raleigh, NC As part of a self-directed work team, facilitates efficient functioning of the Event Operations Department by providing knowledgeable and proactive customer service for Conformation and Obedience events. Involves detailed analysis of information supplied by customers and the appropriate application of rules, regulations, procedures, and Board policies related to event applications, judging panels, clubs, dog records, and both dog and event eligibility. Must also work with other AKC teams and multiple levels of management within the AKC to provide customer satisfaction and issue resolution. May be required to perform other departmental duties as assigned. RESPONSIBILITIES: * Customers served include exhibitors, event chairpersons, show secretaries, superintendents, clubs, judges, and AKC management. * Processes information for event applications, judges panels, and event results. Information may be received online or on paper. Evaluates event information and anticipates possible verification and validation issues. Resolves issues by communicating with customers and applying business knowledge. * Assists customers with the interpretation and enforcement of AKC rules, regulations, policies, and procedures. * Periodically reviews pending applications and judge panels to see if events can be approved. If still problematic, reminds customer of outstanding issues.

• Communicates with customers using email and telephone calls. Answers inquiries regarding status of event applications, judge panels, or results processing. Documents customer interactions. * Assists customers with the use of the AKC website by answering questions concerning navigation and the use of features. * Serves as the primary AKC point of contact for a clubs event processing prior to an event. The Event Operations representative often serves in the role as an account manager for the club, event, or cluster of events. * Digitally scans and indexes event and other pertinent documentation. Assists with the cataloging and storage of event documentation. * Processes club membership and officer lists. Qualifications Behaviors Required Functional Expert: Considered a thought leader on a subject Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Self-Starter: Inspired to perform without outside help Goal Completion: Inspired to perform well by the completion of tasks Education Required High School or better. Experience Required Strong customer service skills both on the phone and in writing One to two years office experience 7 hours ago

• save job - original job Apply On Company Site * Event Operation Representative jobs in Raleigh, NC * Jobs at American Kennel Club in Raleigh, NC * Event Operation Representative salaries in Raleigh, NC American Kennel Club 17 reviews The American Kennel Club (AKC) is a registry of purebred dog pedigrees in the United States. Beyond maintaining its pedigree registry, this... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume