Cambridge Security Services

License #B2800283

Pay rate 21.00$ Hourly

Licenses and Certifications Required (D & G)

Position: Filed Training Officers
Expectations:

Any person who strives to become an FTO must have a passion for teaching. The most obvious function of the FTO is that of a teacher. In most cases, this teaching will occur while carrying out site-related tasks at an account. Other times, teaching may occur during casual conversation. As teachers, FTOs must be willing to accept responsibility for the progress of an officer or account, or lack of it. While training, FTOs must treat officers in a professional, realistic, objective, friendly, and empathetic manner.

The Role of the Field Training Officer:

Field Training Officers (FTOs) have responsibilities that can significantly impact the success of the company. In addition to performing in an exemplary manner, while officers watch, FTOs must slow their pace to review the purpose and detail of every process. FTOs must guide officers through comprehensive post orders and policies that require the blending of knowledge and skills, and the good judgment of when, where, and how to apply them.

The essentials of the FTO role is that he/she applies the techniques of coaching by providing a role model to follow and giving encouragement and direction to the officer.

FTOs must be positive role models. They must lead by example; exhibiting integrity, honesty, and ethical behavior. Maintaining a professional demeanor and appearance; adhering to the company's rules and regulations; supporting the company's vision and core values; and having a positive attitude toward the company, the job, and the officers they work with; are essential. FTOs dedicated to the success of the program will be respectful of, and respected by officers, peers, coworkers, and management.

Requirements Include:

• Full-Time and Full Flex availability, as shifts, schedules, and duties may change weekly, according to the company's needs
• Knowledge of security operations
• Strong oral and written communication skills
• Strong customer service and service delivery orientation
• Must be well-groomed
• Must be detail-orientated and able to handle multiple tasks
• Ability to work at a fast pace and work efficiently under pressure
• Must be able to utilize personal vehicles at times
• Must possess a high school diploma or equivalent
• Must possess a security D&G License
• Must possess a valid Driver's License to drive company vehicles
• Must have a clean driver's record
• Must have 3+ years of experience of security experience, preferred Military or law enforcement background.
• Must have a firearm approved by Cambridge Security Services

Other: Must possess all of the following

• Work history must include demonstrated strong customer service and work longevity.
• Exceptional customer service, active listening, verbal and communication skills
• Proficiency with cellular devices, computers, and strong typing skills
• Strong time management and decision-making skills
• Ability to work as a team, work in collaboration, and cooperate with a team
• Effective oral and written professional communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Must be at least 18 years old or the minimum age
• Must be a United States citizen or a foreign citizen authorized to legally work in the United States
• Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment)
• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle
• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Responsibilities Include:

• Clock in/out with the Command Center
• Advising Command Center when arriving/leaving a site
• Checking FTO bins/delivering uniform items
• Sign in/out keys, radios, phones, equipment, and vehicles
• Conducting vehicle inspections before and after driving company vehicles
• Documenting any vehicle damage or maintenance needed via Tracktik
• Maintaining patrol vehicles clean
• Filling patrol vehicles with gas and making a report via Tracktik
• Conducting uniform inspections on officers, ensuring they are wearing the proper uniform and gear
• Coaching officers when needed
• Issuing verbal warnings to officers if needed
• Ensuring you know all the post specifics for ALL Miami/Broward sites
• Ensuring officers know their post-orders
• Ensuring officers have all necessary paperwork at their specific site
• Ensuring ALL equipment is operational
• Ensuring site vehicles are working properly
• Ensuring ALL site vehicles/golf carts have gas
• Communicating with officers
• Communicating with the Command Center and Supervisor of any incidents
• Creating Incident reports if needed
• Bringing back any paperwork officers need to turn in to the office, including timesheets
• Following the Itinerary provided/Turning it in every Monday
• Creating timesheets with all scheduled times/Turning it in every Monday
• Utilizing personal vehicles when scheduled to hold post, If an FTO is scheduled to hold post 35 miles or more from his location, the FTO may ask their supervisor to utilize a company vehicle. If there are no vehicles available, FTOs will utilize their own vehicles and expense the miles
• Covering open shifts, when the Command Center is unable to get a shift covered or there is a call-out, FTOs are to respond and hold the post until proper coverage is found, sometimes this may require FTOs to stay past their scheduled time
• Must maintain their uniform cleaned, pressed, and professional, setting a good example for officers in the field
• Must only carry the gear provided by Cambridge Security

FTOS needs to create a separate timesheet for each site they were holding post

For additional information regarding the gear and ammunition allowed, please refer to the Standard Operating Policies and Guidelines (Memo reference, 2016-FL-001)

Physical Requirements and Environment:

• The worker is subject to environmental conditions. Protection from weather conditions but not necessary from temperature changes
• The worker is subject to both environmental conditions. Activities occur inside and outside
• Include; driving, walking, standing for long periods of time

Uniforms and gear will be provided for the appropriate environment

Physical efforts to carry out job duties:

• Limited; to include some bending and light lifting

Our Vision:

To earn the lifetime loyalty of our customers by delivering the highest quality security services available anywhere. We are the Benchmark of American Security.

Our Core Values:

Taking care of our people

Our people are the key to our success. We strive to create an environment where everyone feels they are respected, their contributions are valued, and they have equal access to growth and development opportunities.

Teamwork

Working together as a team is central to everything that we do. We perform at our best, and we are safest and most successful when we work together as one.

Integrity

We strive to understand the impact of our decisions. We accept responsibility for our actions. We do not tolerate dishonest or unethical behavior. We do the right thing.

Sense of Urgency

We work as if everything is time-sensitive because it is. We work swiftly, efficiently, and with attention to detail.

Entrepreneurial Spirit

Our people are encouraged to adopt and adapt good ideas from others and initiate creative and innovative ways of serving our customers and improving the business.

World-Class Customer Service

We understand our Customer's needs and consistently deliver on our promises. Our goal is to always exceed expectations in everything that we do, setting the standard for our industry.