Lifestyle Consultant- Customer Service Location: Phoenix, AZ URM #: 1902
Time Are you an exceptionally customer-focused individual who would enjoy consulting with our members and handling all of the items on their personal to-do list while bringing your diverse interests and passions into work every day? Do you enjoy talking to people and trying to understand what they truly need? Are you intellectually curious and resourceful problem-solver? If so, then this job is for you! As an Lifestyle Consultant/Concierge for the Aspire Lifestyles team based in our call center in Phoenix, AZ, you are part of our world class customer service team that provides extraordinary care to our clients with the goal of driving superior customer satisfaction and brand loyalty. We are experts at creating memorable experiences. Whether you are finding dining reservations in Paris, or tickets to a sold-out show in New York City, the requests are always unique and interesting. As a Lifestyle Consultant, you will work in the call center in Phoenix, servicing a high volume of customer inquiries through inbound and outbound channels (phone, email, etc.) with an elite level of customer service. We are looking for dynamic individuals to add to our growing team in the New Year! Key Job Responsibilities: Deliver "white glove" Concierge services, assisting with tasks including placing dining reservations and suggestions, flower orders, ticket inquiries, assistance while traveling and more. Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them. Recommend tailored solutions to the customer to drive brand loyalty Identify opportunities to proactively meet member needs to deliver customized recommendations and services, focusing on value-added solutions Utilize a variety of resources including search engines, websites, and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions Utilize multiple complex systems to accurately document and research customer information Maintain acceptable performance standards including effectiveness, efficiency, and quality Work in a fast-paced, structured call center environment No sales required Job Specific Competencies: High school diploma is required Superior customer service and communications skills are a must, with a minimum of 2 years of customer service experience, preferably in a call center environment Experience in a "white glove" or luxury industry is an asset. Prior experience in the Hospitality, Travel, or Entertainment industries preferred Must be internet savvy and proficient at navigating multiple systems at one time Excellent written and oral communication skills Training: You must be able to commit to 5 weeks of training Training will be Monday Friday Attendance for training must be 100% We Pride Ourselves on our commitment to our employees from the beginning. We offer: Competitive wages: Starting wages between $31,200 - $35,360 annually DOE Monthly performance bonuses and incentives Variety of shift offerings in our call center Full-Time - Afternoon and Evening Shifts Available Collaborative environment Career opportunities to move into more senior concierge roles or other leadership positions Located in Phoenix, AZ (must be able to commute to our location) Benefits: Medical, Dental and Vision Benefits with eligibility 1 st of the month after hire Paid sick time Disability and Life Insurance programs 401k program with company match PTO plan IATA card which includes travel discounts after 6 months Background & Assessments: Background check: criminal, credit & drug testing Application, Questionnaire, Typing Test, Writing Sample Job Type: Full-time Required education: High school or equivalent Required experience: customer service: 5 years Travel Arrangements: 5 years