Job Description

POSITION SUMMARY:

• Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of the back-end for applications.

JOB DUTIES:

• Build zones in SBN database
• Program alarm systems remotely
• Manage high call volume
• Maintain customer emergency lists/correspondence
• Input special handling procedures
• Confirm installation signals are received
• Multitasking
• All other miscellaneous responsibilities and other duties as assigned

REQUIREMENTS:

• 1-2 years of experience preferred
• 1-2 years post-high school education preferred
• High school diploma or equivalent required
• Excellent communication skills required
• Strong data entry ability
• Computer skills and knowledge of relevant programs
• Proficient typing skills

WHAT HAVE YOU GOT TO LOSE? We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match. Bay Alarm also offers outstanding promotional opportunities and a well-established company to stand behind.

Final candidates must be able to pass pre employment screenings.

BAY ALARM IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER. WE VALUE DIVERSITY AND INCLUSION AND STRIVE TO MAKE EVERY EMPLOYEE'S EXPERIENCE HERE ENRICHING.

Company Description

WHAT HAVE YOU GOT TO LOSE? If you are looking for career advancement, a good company name to stand behind, an independent work environment, and excellent salary/benefits, this is the job for YOU! Bay Alarm Company is the #1 security alarm company in California and is ranked within the top ten nationwide. The security industry is well established and forecasts continued stable growth over the next ten years. As the largest family owned and operated security Alarm Company in the nation, Bay Alarm employees experience a strong family culture and stable working environment. BAY ALARM BENEFITS: Health Insurance Vision & Dental Life & Disability insurance 401K w/ Company Match Education Reimbursement Competitive Salary Company Vehicle, Cell Phone & Tools are provided Employee Discounts - Gym Membership, Tickets, & More! TRAINING & GROWTH: Bay University Training Learn essentials for new position Career Development Program Management Training