JOB SUMMARY
Monday through Friday 8am-5pm
Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.
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JOB SUMMARY
Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.
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ESSENTIAL DUTIES
Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.
- Perform accounts receivable collection in accordance with credit and collection procedures and metrics.
- Review aged trial balance reports and maintain customer contact as to collection efforts.
- Prepare and record collection notes as to the result of customer contacts.
- Increase credit limits up to N45 as required and/or requested by customer
- Research customer deductions, send statements and letters as required
- Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms and assisting with customer ID selections for PO’s.
- Update payment terms in P21 as required
- Update PO numbers in P21 as required
- Monitor credit hold portal for release of orders continuously throughout the day
- Forward credit card payments to AR for processing
- Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
- Submit tasks to sales for credits on invoice discrepancies
- Submit requests for Bad Debt write offs
- Send POD’s and W9’s to customers upon request
- Enter customer invoices on website portal as required
- Researching payment application
May be modified from time to time. Other duties, tasks and work may be assigned as required.
METRICS OF RESPONSIBILITY (GOALS)
50 minimum collection calls/emails per day = 25 points
30K minimum in payments received per day = 25 points
Monitor orders on hold, add Hold Class reasons and order notes as required = 20 points
70% or greater for Current category = 5 points
21% or greater for 1-30 day category = 5 points
3% or less for 31-60 day category = 5 points
2.5% or less for 61-90 day category = 5 points
2% or less for 91-120 day category = 5 points
1.5% or less for over 120 day category = 5 points
QUALIFICATIONS
- Ability to work in a team and results oriented environment.
- Competitive personality with a drive to exceed goals.
- Advanced problem solving and persuasion skills.
- Ability to work in a high paced environment
- Ability to multi –task coupled with strong organizational skills.
- A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Excellent telephone and customer service skills
- Knowledge of Microsoft Office, Word, Excel
- Attention to detail
- Problem solving abilities
EDUCATION & EXPERIENCE
- High School Diploma or equivalent required
- Further degree study preferred but not required
- Previous commercial credit and collections experience
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EMPLOYEE EVALUATION SUMMARY
- Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
- Monthly Reviews – Employee’s will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
- Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.
Required Skills
Required Experience