Credit & Collections Coordinator

Radwell International

Credit & Collections Coordinator

Charlotte, NC +1 location
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    Monday through Friday 8am-5pm

    Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

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    ESSENTIAL DUTIES

    Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

    • Perform accounts receivable collection in accordance with credit and collection procedures and metrics
    • Review aged trial balance reports and maintain customer contact as to collection efforts
    • Prepare and record notes as to the result of customer contacts
    • Research customer deductions, send statements and letters as required
    • Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms.
    • Monitor credit hold portal for release of orders
    • Process credit card payments as required and send credit card receipt/invoice to customer
    • Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
    • Submit requests for credits on invoice discrepancies
    • Send POD’s to customers upon request
    • Enter customer invoices on website portal as required
    • Researching payment application

    May be modified from time to time. Other duties, tasks and work may be assigned as required.

    METRICS OF RESPONSIBILITY (GOALS)

    35 minimum collection calls/emails per day = 25 points

    50 minimum other contacts per day which includes but is not limited to sending invoices/statements, processing credit card payments and entering invoices on a website portal = 25 points

    30K minimum in payment promises per day = 25 points

    <15% of 31-45 category = 5 points

    <5% of 46-60 category = 5 points

    <5% of 61-90 category = 5 points

    <5% of 91-120 category = 5 points

    <5% of over 120 category = 5 points

    QUALIFICATIONS

    • Ability to work in a team and results oriented environment.
    • Competitive personality with a drive to exceed goals.
    • Advanced problem solving and persuasion skills.
    • Ability to work in a high paced environment
    • Ability to multi –task coupled with strong organizational skills.
    • A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.

    KNOWLEDGE & SKILLS REQUIRED

    • Strong Computer proficiency
    • Excellent telephone and customer service skills
    • Knowledge of Microsoft Office, Word, Excel
    • Attention to detail
    • Problem solving abilities

    EDUCATION & EXPERIENCE

    • High School Diploma or equivalent required
    • Further degree study preferred but not required
    • Previous commercial credit and collections experience

    PHYSICAL DEMANDS

    This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EMPLOYEE EVALUATION SUMMARY

    • Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
    • Monthly Reviews – Employee’s will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
    • Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.

    Required Skills

    Required Experience

  • Qualifications
    1. Effective written and verbal communication skills.
    2. Knowledge of medical terminology and familiarity of ICD9 coding.
    3. Maintaining an efficient day-to-day workflow within a constantly changing environment.
    4. Demonstrated ability to lead and motivate employees.
    5. Ability to identify priorities and perform independently due to de-centralization of admission areas.
    6. Ability to work with diverse personalities and conflicting requests.
    7. Remaining current on insurance payers and Medicare requirements for admission and ancillary services.
    8. Ability to work in challenging situations, i.e. interpersonal conflicts, staff shortages.
    9. Ability to deal tactfully with Employees, patients, visitors and the general public.
    10. PC experience with Microsoft word, excel and graphics.
    11. Bilingual English/Spanish required.
  • Industry
    Human Resources
  • Locations
    Jacksonville, FL • Charlotte, NC