We’re looking for self-driven individuals with a passion for customer success. In this position, you will work only four days per week, leaving you plenty of time to pursue your other passions in life. The Saturday shift (and every other Wednesday) is remote so you can work from the comfort of your own home. Weekdays are in office so you can work alongside our amazing team and enjoy the exciting atmosphere of our office.

All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Who you are:

• Living in the NYC area
• Passionate about a career in customer success
• Self-driven to be productive and seek out self-improvement
• Equally compassionate to your teammates as you are to your customers
• Committed to delivering service excellence in every customer interaction
• Excited by opportunities to drive process improvements

What you'll do

• Serve as the front line for customer support inquiries across multiple channels simultaneously (email, phone, live chat, and Slack)
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Manage queue of open issues to deliver timely and effective solutions - escalating when necessary
• Communicate bugs and user feedback to our Product team
• Help with customer retention and contribute recommendations for improving our product and processes

• Bachelor’s degree

• Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful

• Strong written and verbal communication skills with acute attention to detail

• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand

• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload

• Experience working remotely preferred

• Unlimited PTO
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k
• Commuter benefits
• Wellness program
• Unlimited snacks
• Dog-friendly office

At Justworks, we help entrepreneurs take care of their teams through benefits, payroll, and compliance, so they can focus on growing their business.

We are passionate about helping small businesses succeed and it is reflected in everything we do.

Justworks employees enjoy a collaborative and welcoming environment, where transparency and openness are encouraged. Along with access to rich benefits, a prime NYC location and no shortage of dogs at work, you'll learn from some of the brightest and influential thought leaders in the startup community.

If you want to grow in an entrepreneurial environment, build something meaningful and have fun while doing it, then we look forward to hearing from you!