Customer Service / Warranty RepresentativeLocation US-CA-San MarcosPosted Date 2 days ago(2 days ago)Job ID 2018-2816# Positions 1 Overview Dexter, the premier supplier and manufacturer of axles, doors, venting products and related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Customer Service \ Warranty Representative at Dexter Marine Products, LLC in San Marcos, CA. Dexter is an industry leader with a highly developed distribution network and plants in the states of Indiana, Oklahoma, Georgia, California, Tennessee, Florida, and Texas and in the provinces of Ontario and Alberta in Canada. Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc. Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. In 2013, Dexter expanded our product offering with the acquisition of Unique Functional Products (UFP), a leading axle manufacturer in the marine industry. In the late 2014, Dexter Axle Company also acquired AL-KO Axis. In 2015 Dexter acquired the Titan Brake and Actuator business. In September 2016, Dexter purchased Rockwell American. In December of 2016, Dexter purchased the heavy duty axle and suspension manufacturing assets of Ingersoll Axles, along with the light duty axle manufacturing assets of Standens from the IMT Group. In February of 2017, Dexter purchased the axle, brake and actuation business assets from Tie Down Engineering. Dexter is well known for providing superior quality, service, and support. For more information about our company, access Dexter's web site at www.dexteraxle.com. Dexter offers a competitive salary and comprehensive benefits. Dexters benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions. Position Summary Primary responsibilities of the position is to offer warranty support to customers. Handle warranty claims from initial call to closure including problem diagnosis, parts shipments, receipt of returned parts, and customer cost reimbursement calculation per company warranty policy and guidelines. Requirements Candidates must have a high school diploma or equivalent work experience. Must have at least 2 years experience in trailer, automotive or comparable industry or equivalent combination of education and experience. Must have strong technical aptitude, written and verbal communication skills; work well with others, ability to work in fast paced environment and excellent customer service skills. Intermediate level Word, Microsoft Office skills are required.