Restaurant & Banquet Internship - Dollywood's Dreammore Resort & Spa
Restaurant & Banquet Internship - Dollywood's DreamMore Resort & Spa Dollywood 90 reviews - Pigeon Forge, TN 37863 Full-time, Internship Job Summary: Under the direction of the supervising Restaurant Manager to whom the intern reports, the intern will be immersed in the restaurant and banquet operations of a world class resort and restaurant with exposure to all different aspects of a fast paced restaurant environment. The intern will support the front of house restaurant operations through busser, host, runner, server, management and administrative duties within Dollywoods DreamMore Resort and Heart and Song Restaurant. In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern: * The opportunity to complete course credit for the term of the internship * Practical experience within a fast paced and every changing work environment * Opportunity to apply theory with practice Summary of Major Duties & Responsibilities: * Attend a leadership development class. * Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort * Establish and maintain relationships with the current Food and Beverage Team in addition to different resort and restaurant teams. * Train and work in below sections of internship: * Server - Take and deliver accurate food and drink orders. * Host - To greet and seat guests in the Dining Room in a prompt and courteous manner. * Server Assistant - Clear dishes and reset tables. Deliver food from kitchen to diners. * Work with banquet team to help run and maintain banquet set up and up keep. * Participate in shadowing opportunity with upper level management. * Maintain a high level of professionalism and confidentiality at all times. * Management reserves the right to change and/or add to these duties at any time. Required Skills Personality/Attitude Requirements: * Able to project Dollywoods image by being genuinely friendly and caring and by taking pride in their work. * Must be self-motivated and disciplined. * Must be able to prioritize and complete work assignments on a timely basis. * Must maintain strict confidentiality and judgment regarding privileged information. * Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed. * Must be willing to constantly /improve. * Must have professional appearance with good personal hygiene. * Must promote and support a team work environment by cooperating and helping co-workers. * Must adapt to changes easily. * Must tolerate a fast-paced, hectic environment. * Must show appreciation to others. * Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines. * Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills. * Must be able to utilize flex leadership and empowerment skills. * Able to work collaboratively with other leaders, departments and properties for best practices and decisions. Essential Functions Necessary To Perform Job Duties: * Able to display and live out Lead with Love Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed. * Able to hear, see and speak. * Able to speak, read and write English. * Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees. * Must have manual dexterity necessary to complete all job duties. * Able to sit and/or stand for long/short periods. * Able to maintain good personal hygiene. * Able to get along with other employees to work out problems and resolve conflicts. * Able to comprehend instructions and retain information. * Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. * Able to tolerate a fast-paced, hectic environment. * Able to be flexible to handle frequent changes in priorities. * Able to prioritize tasks and complete assignments on time. * Able to operate/drive a company vehicle with valid TN drivers license and state requires auto insurance. * Able to work outdoors. * Able to add, subtract, multiply and divide. * Able to lift up to 50 pounds. Required Experience Educational and Experience Requirements: * Required 3.00 GPA * Must be a student entering their third year (at the least) at a four year educational institution or entering second year at a two year educational system * Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship. * Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers. * High school diploma or equivalent.