Job Description

The Client Services Consultant, Claims is responsible for cultivating positive, long-term client relationships, with our healthcare facilities and health system clients, focusing on client satisfaction and retention.

The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

• Identify and resolve issues that create product performance obstacles
• Facilitate timely resolution of client issues, that are not completed within normal turnaround time
• Review and analyze issue trends, in order to proactively resolve persistent customer issues, and lessen customer disruption
• Act as the Experian Health customer advocate and liaison, to other internal Experian Health teams, to deliver successful outcomes for our customers
• Proactively monitor, measure, and manage account satisfaction
• Cultivate relationships with operational and executive stakeholders, to improve our ability to retain, renew and upsell
• Monitor and evaluate product usage to make certain. implemented products are providing expected return on investment. and meeting customer expectations
• Evaluate customer utilization of Experian Health products. and recommend best practices, configuration and solutions, to improve the customer experience, and overall return on investment
• Ensures timely and successful transition of approved customer/product transitions, from Implementation to Account Management

Qualifications

• 5+ years’ experience with Experian products and services preferred
• 5+ years’ experience in Healthcare revenue cycle, industry and competitors required
• 5+ years’ experience in Account Management, in healthcare technology required
• 5+ years’ experience with electronic remittance advice(ERA) - 835, electronic claims – 837 , and denials required
• 5+ years’ experience successfully managing and cultivating, customer relationships, in medium to large healthcare facilities and health systems required
• Strong communication skills, with both operational and executive customer stakeholders (written and verbal)
• Ability to articulate our product value proposition
• Excellent time management and organizational skills
• Effectively partners and collaborates with internal teams
• Working knowledge of PC-based Internet and Windows applications preferred
• Proficiency in Sales f orce preferred
• Minimal travel as needed

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together