Global Security Operations Center Operator Job Reference: G4S/TP/3742188/129199 Number of Positions: 1 Job Category: Security/Protective Services Contract Type: Full Time Salary: $25.50 Location: San Mateo, California G4S Region: North America Country:United States G4S Business Unit:US Secure Solutions Closing Date: November 22, 2018 Job Introduction: PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE! The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator. As a Global Security Operations Center Operator, you will work in an operation which provides a comprehensive monitoring approach to provide broad visibility of activity across the infrastructure of a high-profile client, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the clients Global Security Operations Team. Being a team member in the Global Security Operations Center provides an exciting opportunity to participate in real-world, high-profile projects of an entertainment industry leader. G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more. G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally. Role Responsibility: Specific Duties and Essential Functions * Answering Phones; Operate IP based telephone system * Operating radio; use multi-channel communications * Call logging and data entry * Utilize closed circuit television for situational awareness, threat management, and investigative purposes * Operations support, routing of call information to the appropriate units for action * Following response protocols in a timely manner in regards to incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central alarm monitoring station * Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems * Ensure all systems, both hardware and software, are functioning properly * Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures * Perform key access control functions, and running access control reports * Oversee coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.) * Familiar and capable of operating CCTV platforms The Ideal Candidate: Education, Licenses and Certifications Required * Must possess a high school diploma or equivalent * Pass any State-required training or other qualifications for licensing Type and Length of Specific Experience Required * Must possess a minimum of one year of security experience * Work experience must include of the following: * Ability to use logic and reasoning to reach conclusions and approaches to problems * Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks) * Possession of highly proficient computer skills including Microsoft Office applications * Ability to communicate effectively with Information Technology and Security Systems professionals * Demonstrated ability to operate radio, telephone equipment and/or console monitors * Flexibility to work various shifts and willingness to assist the team when needed * Ability to adapt to a dynamic environment and working under extreme pressure Skills Required * Proficient computer skills including Microsoft Office * Effective oral and written communication skills * Active listening skills * Ability to assess and evaluate situations effectively * Ability to identify critical issues quickly and accurately * Attention to detail Other * Must be at least 18 years old or the minimum age required by the state, if higher * Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States * Must have demonstrated ability to operate radio, telephone equipment and/or console monitors * Subject to a drug screen to the extent permitted by law * Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Physical Requirements and Environment Environment: Office; minimal to no exposure to extreme temperatures is expected Major activity: Working on a PC while sitting, speaking, listening, observing Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching. About the Company: EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.