The New Business department is seeking a positive individual to join our team as a NB Specialist. Responsibilities include mail opening and processing, working exceptions records such as no phone number, no birthdate, frequent applier and others, scanning applications prior to and after keying by Data Entry, Underwriting, Premium Accounting, and miscellaneous documents. The NB Specialist will have specific duties that must be completed daily and other job duties as assigned.
Primary Duties and Responsibilities;
- Sort mail trays delivered by courier daily.
- Process all mail received through the milling machine to obtain counts and prepare mail for opening.
- Open mail on the OPEX letter opening machines.
- Open mail by hand when necessary.
- Prepare applications for scanning by sorting and batching.
- Deliver paper applications and other documents to Data Entry that requiring keying prior to scanning.
- Scan direct mail applications, applications with attachments and miscellaneous documents.
- Work records that require research prior to processing through the New Business system (exceptions).
- Work Other Coverage records to verify records are ready to be released from the system and issued.
- Review all applications prior to processing to ensure all data necessary for keying of the app has been received.
- Sort cash received into different denominations.
- Sort checks received into different denominations.
- Sort checks received that are over 1.00 into a separate batch indicate the amount on the app and initialize each check.
- Use letter writing program to advise applicants of additional information needed on an application.
- Use letter writing program to advise applicants when money received over 1.00 cannot be accepted.
- Respond in writing or by email to applicant correspondence.
- Retrieve applications opened on the OPEX machines and deliver to the scanning station.
- Research pending New Business records for Customer Service or QAC by email or through messaging system (msgl).
- Work with the underwriting department in researching and dispositioning records when required.
- Keep in inventory the previous four weeks scanned applications.
- Deliver to shredding bins applications that are more than four weeks old.
- Pull applications from inventory that require rescanning.
- Applications with redacted credit card information must be locked in file cabinet after scanning until it is time to shred.
- Clean and vacuum the scanners daily.
- Maintain a daily production sheet.
- Other duties as assigned.
Required Skills
- Excellent written and verbal communication skills.
- Excellent organization skills.
- Good basic math skills.
- Must be experienced with Microsoft Office in particular Microsoft Excel.
- The person filling this position should be a self-starter with outstanding attention to details.
- Have the ability to work in a team environment, quickly assess problems and find workable solutions.
Physical Requirements: Occasionally bends/stoops and kneels. Rarely squats, reaches above shoulder level, crouch or push/pull. Rarely lifts waist to overhead up to 10 pounds and occasionally lifts floor to waist and carries up to 10 pounds.
Required Experience
- High School Diploma or equivalent.
- 1-3 years in a job requiring similar skill sets.
- Must have the desire to learn new tasks and take on additional responsibilities.