Job Description

COMPANY OVERVIEW: Our company has been in business for over 68+ years. We are a 100% Union label company that works with over 30,000 different Unions and make up over 800,000+ members and counting! Our company has over $58.9 billion in force with an A+ Superior Rating by AM Best for its financial strength. Union members request our benefits package because most members realize that the majority of their benefits through their work union, greatly reduce or completely eliminate once they retire or leave their jobs. We provide unions with permanent benefits they can keep throughout their entire lifetime. We work with unions through a local bargaining agreement which makes our jobs simple with available leads. It's not working, its purpose! Voted Best Places to work 2017, 2018, and 2019! Named The 24th Happiest Places to Work Forbes Magazine. JOB DUTIES:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Record customer information within our customer service database

SKILLS: Communication skills, good computer skills, leadership development, customer service, analytical thinking, judgement and decision making, time management skills, social skills, ability to work independently, sales experience, sales and marketing, sales customer service, sales consultant, retail experience, retail customer service, retail management, call center sales, call center customer support, benefits administration, benefits admin, office benefits administration, explanation of benefits, Insurance, life insurance, health insurance, life insurance, and licensed insurance agent.