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Administrative Assistant

Globe Life

Administrative Assistant

Oklahoma City, OK
Full Time
Paid
  • Responsibilities

    The Support Claims Clerk supports the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by claim examiners and analysts.  Key functions of this role vary as business needs dictate  but often include such tasks as creating and indexing verifications for assignments, customer contacts, child support searches, state searches,  MSGL’s, and claims indexing.

    Primary Duties and Responsibilities;

    • Sort and import assignments received via electronic fax or e-mail for ingestion into Onbase document repository system

    • Research and identify policy information and create verifications for outside companies

    • Send electronic faxes and emails to outside companies regarding verifications and policy information

    • Answer telephones and provide basic customer service to outside companies

    • Locate and identify information for child support searches

    • Accumulate reports with policies found regarding state searches

    • Index new claims via RightFax, Outlook, or OnBase

    • Input initial benefit lines into Mainframe system

    • Support examiners and analysts by creating and sending out letters for requested information

    • Concurrently access multiple databases, software programs, and/or online tools to perform required job functions

    • Attend and actively participate in departmental meetings, trainings, and coaching sessions

    • Maintain high degree of quality control and validation of completed work

    • Meet or exceed established standards for productivity and quality

    • Maintain customer privacy and confidentiality in accordance with HIPPA standards

    • Perform additional duties as assigned by management

     

    Required Skills

    • Strong computer literacy

    • Excellent typing skills

    • Proficiency in Microsoft Office, Excel, and other basic computer programs

    • High technical aptitude with ability to learn new systems quickly

    • High level of attention to detail and accuracy

    • Strong organizational and time management skills

    • Ability to manage multiple priorities while remaining flexible to changing demands

    • Team player with ability to work independently and make autonomous decisions

    • Ability to thrive in a fast paced environment in order to meet stringent deadlines

    Required Experience

    • High school diploma or equivalent required

    • Previous data entry and/or customer service experience a plus

    • Work experience in a production environment preferred

  • Qualifications
    • Strong computer literacy

    • Excellent typing skills

    • Proficiency in Microsoft Office, Excel, and other basic computer programs

    • High technical aptitude with ability to learn new systems quickly

    • High level of attention to detail and accuracy

    • Strong organizational and time management skills

    • Ability to manage multiple priorities while remaining flexible to changing demands

    • Team player with ability to work independently and make autonomous decisions

    • Ability to thrive in a fast paced environment in order to meet stringent deadlines

  • Industry
    Human Resources