Cost Authorization Specialist HomeServe USA 97 reviews - Chattanooga, TN Overview HomeServe USA, ranked as a 2017 Top Work Place, provides emergency repair plans which are like roadside assistance for your home. Our vision is to become the top-of-mind solution for consumers when something goes wrong in their home. Our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA is part of a global organization that serves millions of customers in the US, UK, France, Italy and Spain. Come see why you should work for HomeServe USA! Responsibilities Position Overview The Contractor Management Cost Authorization Specialist plays a central and key role to ensure HomeServe USA controls repair costs, and meets customer service targets. The primary responsibilities include taking calls directly from contractors to provide job status updates and reviewing/approving repair costs. This position validates and approves the requested cost within the parameters of the customers contract coverage or negotiates a better cost based on fair market value. The Cost Authorization Specialist must be familiar with pre-negotiated network contractor price agreements, terms and conditions, and prevailing industry rates. The incumbent ensures jobs are performed within negotiated or competitive rates for that market to assist in meeting underwriting targets. * Handle a high volume of calls from field contractors requesting approvals for repair costs associated with pending service orders * Review and approve job costs for Emergency Recruit Contractors and jobs with special circumstances not identified or pre-negotiated on rate sheets * Accurately document conversations, agreements, and actions taken with contractors regarding job costs and tasks * Proactively communicate with customers to advise of claim status to meet KPIs * Build excellent customer and contractor relationships during every interaction * Ensure and verify accuracy of job creation, job coding, and job details from creation to completion * Promptly respond to diary actions generated by other team members or contractors

• Proactively contacting customers or contractors to update Work-in-Progress service orders * Act as a subject matter expert for Repair Management regarding residential repair terminology and techniques * Stay up to date with local codes, regulations, and labor and material costs Qualifications * High school diploma or GED required. Vocational/Trade school certificate preferred * 3 5 years of estimating or job costing experience * Broad knowledge of home repair methods with 3 5 years plumbing, HVAC, and/or electrical trades experience * Journeyman license preferred * Detail oriented and shows strong data entry and documentation skills * Great organizational, time management, and independent problem solving skills with the ability to work in a team environment * Self-driven and demonstrates the ability to thrive in a fast paced environment * Strong written and verbal communication skills * Ability to work under the pressure of a steady workload * Strong customer service track record * Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook), as well as internet search skills * Must have shift flexibility and be able to work 5 8 hour shifts or 4 10 hour shifts, and the possibility of working evenings and weekends * Ability to work OT during peak demand In return we offer * Competitive compensation * Career development and advancement opportunities * Business-casual attire throughout the week * Friendly, open and team oriented work atmosphere * Excellent benefits including generous medical, vision, dental and life & disability insurance * 401(k) plan with a company match 11 hours ago - save job - original job Apply On Company Site Other jobs you may like Chief Pediatric Clinical Pharmacist - Childre... Erlanger Health System Chattanooga, TN 30+ days ago Easily apply Cost Authorization Specialist HomeServe USA Chattanooga, TN 21 days ago Easily apply CLINICAL STAFF PHARMACIST (Pharmacy) Full Tim... CHI Memorial Health Chattanooga, TN Catholic Health Initiatives - 30+ days ago Quality Pharmacist (Managed Care/Clinical) BlueCross BlueShield of Tennessee Chattanooga, TN 17 days ago * Cost Authorization Specialist jobs in Chattanooga, TN * Jobs at HomeServe USA in Chattanooga, TN * Cost Authorization Specialist salaries in Chattanooga, TN HomeServe USA HomeServe USA 97 reviews HomeServe USA is a leading provider of home repair solutions serving over 2.7 million customers across the US and Canada under the... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume