JOB SUMMARY
Monday-Friday 8am-5pm
Average Rep Year 1 - $60,000 - $80,000
Average Rep Year 2 - $80,000 - $100,000
The main purpose of the Inside Sales Representative role is to use Salesforce for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to customer inquiries to Radwell by phone, email or through other means
Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
Source products for manufacturers not currently supplied by Radwell (new products)
Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
Meet minimum daily standards for quotes and other sales output expectations
Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
Interact with all departments within Radwell to effectively meet customer commitments
Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
Assist in business system database cleanup and ongoing maintenance
Pro-actively develop new business through outgoing customer calls and other means
May be modified from time to time. Other duties, tasks and work may be assigned
**METRICS
** - Quotes per day
QUALIFICATIONS
**KNOWLEDGE & SKILLS REQUIRED **
**EDUCATION & EXPERIENCE **
Previous sales or customer service experience in a related environment or a college degree is preferred
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
BONUS/COMMISSION PLAN
Eligible for commission after successful completion of introductory 90 days.
Required Skills
Required Experience