Job Description

COMPANY BIO:

Jeunesse began in the hearts and minds of visionaries Randy Ray and Wendy Lewis. Having achieved tremendous success in other enterprises, Randy and Wendy emerged from retirement to launch Jeunesse on September 09, 2009 at 9:00 p.m. The number 9, which represents longevity, reflected the founders’ desire to not only survive, but thrive. Together we are creating a global movement that empowers people to reach their full potential — no matter their age, race, rank or income. Our story is just beginning.

POSITION DETAILS:

Title: Distributor Support Specialist

Department: Distributor Support and Software Development

Location: Lake Mary, FL

Reports To: Distributor Support Manager

POSITION SUMMARY:

A customer-oriented support representative acts as a liaison, provides product/service information and resolves any emerging problems that our Distributors/customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

POSITION DUTIES AND RESPONSIBILITIES:

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Ensure resolution to each contact with an emphasis on a first contact resolution
• Responsible for key contact center performance metrics at the individual level
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage Distributors

POSITION SKILLS, EDUCATION AND EXPERIENCE REQUIRED:

• Native speaker with both Mandarin Chinese and English proficiency
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with call center systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication
• Ability to multi-task, prioritize, and manage time effectively
• Governing nondiscrimination in employment in every location in which the company has facilities
• High school diploma or GED diploma
• Candidates should have 1-2 years call center experience or the equivalent combination of education and experience. Demonstrated familiarity with computerized record/inventory systems

Job Type: Full-time

Company Description

Jeunesse began in the hearts and minds of visionaries Randy Ray and Wendy Lewis. Having achieved tremendous success in other enterprises, Randy and Wendy emerged from retirement to launch Jeunesse on September 09, 2009 at 9:00 p.m. The number 9, which represents longevity, reflected the founders’ desire to not only survive, but thrive. Eager to share their revolutionary youth enhancement products with the world, Randy and Wendy set out to create one of the most rewarding compensation plans in the direct selling industry. The result: a cutting-edge, global platform that has harnessed the power of technology to share innovative products, training and support. Today, thousands of people around the world are helping to write our story. Together we are creating a global movement that empowers people to reach their full potential — no matter their age, race, rank or income. Our story is just beginning. We are Jeunesse. We are Generation Young.