Job Description

MIRACLE-EAR ® is one of the most recognized and trusted brands in hearing care. It's also a remarkable place to work. A career with Miracle-Ear challenges you to fulfill your personal ambitions, while helping to improve people’s lives as they rediscover the joy of better hearing.

JOB DESCRIPTION: Front Office Associate - Receptionist – Reno, NV

Immediate opening with growing Miracle-Ear hearing aid franchise. Seeking Full Time Receptionist/Front Office Associate for our Reno office. Successful applicant will assist the clinical professional as well as patients by scheduling appointments and providing explanations and information. Telemarketing and sales experience is helpful. 60% of this job is setting and confirming appointments for our medical professionals. Must be comfortable with outbound warm/cold calls.

DUTIES:

• Welcomes patients by greeting them either in person, on the telephone, or by letter.
• Answers or refers inquires to the appropriate staff member
• Registers new patients and prepares new patient charts/records
• Makes confirmation calls to all scheduled appointments
• Makes outbound calls as relates to special promotions, events
• Maintains medical records
• Process payments
• Maintains e-mail and telephone communications for office
• Maintains proper inventory records as well as medical and office supplies
• Maintains a safe and clean office

REQUIREMENTS: It is desirable to have experience in a front office. The ideal candidate will be able to work as a team member or independently and possess excellent organizational skills, customer service, and communication skills. Computer skills is a must.

SKILLS/QUALIFICATIONS: Excellent written and verbal communication skills required. Able to use Microsoft Office software and internet based software applications. Knowledge of Sycle.net is a plus. Excellent listening and customer service skills are a must to make patients feel welcome and valued. You must be organized, flexible and skilled at handling multiple tasks at the same time.

This is an excellent opportunity for someone who has the desire to join a friendly, growing health care clinic that helps patients communicate better in every aspect of their lives.

OFFICE HOURS: Monday-Friday 8:30am to 5:00pm

Interested applicants should reply online with their resume and contact info.