Help Desk Technician 1 Perspecta 3 reviews - Fairfax, VA Overview: Perspectas risk decision group is the largest provider of background investigation services for the U.S. government in the federal, intelligence and civilian space. We arecurrently seeking candidates for Help Desk Technician. Candidates for this opening must be located in Fairfax, VA or include a cover letter explaining relocation plans. The Help Desk Technician performs a variety of computer systems administration and support tasks including providing support to Perspecta s employees and independent contractors nationwide. This position performs first-level troubleshooting and resolves less complex problems, and will coordinate with other IT personnel to resolve software, hardware, or telecommunication problems. Performs troubleshooting and resolves issues with PIPS (Personnel Investigations Processing System) application. This position requires shift work and weekend work. Responsibilities: Essential Functions: Provide support for a variety of computer systems administration and support tasks Provide level 1 support for PC operating systems, software applications, peripherals, and communication devices Provide level 1 support for hardware problems Perform trouble shooting and provide support for software applications pertaining to NBIBs PIPS, Portal and FDR and FWS systems Learn and provide level 1 support for any new software or hardware thatPerspectamay adopt Other duties that may be requested by supervisor Communicates with end users to resolve issues a soon as possible Organizes and prioritizes requests to optimize efficient resolutions Other duties as assigned Tasks The job tasks identified below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions. Sit for long periods of time, stand, walk, move about the facility, bend, stoop, and climb stairs; demonstrate sufficient hand, arm and finger dexterity to operate computer keyboard and other office equipment; reach above shoulder height, below the waist, and lift to file documents or store materials; lift and move up to 25 pounds; speak and hear sufficiently to communicate in person and over the phone; read words and numbers; maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus; work overtime as required; meet expectations for attendance and punctuality; able to pay attention to details; able to concentrate; interact professionally, cooperatively and productively; perform in a manner that prevents errors and omissions; tolerate a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices; successfully manage stressful work situations; meet multiple deadlines consistently. Qualifications: Requirements: Associates Degree or equivalent IT technical experience New hire orientation 1 to 2 years previous help desk preferred Strong knowledge of MS Office, Windows 2000 and Windows XP Superb customer service skills Excellent problem solving skills Ability to communicate effectively with end users Ability to work independently and handle multiple projects/requests simultaneously U.S. citizenship (required for federal security clearance) Federal Background Investigation REQUIRED please read. The selected candidate for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation.This background investigation requires U.S. citizenship and will include an investigation of 10+ years of history including financial, education, employment, medical, residence, and personal records.The cost of this investigation will be paid by Perspecta. About Perspecta: Every day at Perspecta, we enable hundreds of thousands of people to take on our nations most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nations most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspectas talented and robust workforce14,000 strongstands ready to welcome you to the team. Lets make an impact together. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories. 10 hours ago - save job - original job Apply On Company Site Other jobs you may like IT Help Desk Analyst Booz Allen Hamilton - College Park, MD 6 days ago Help Desk Technician tiag - Fort Belvoir, VA 7 days ago Help Desk Technician I Agil3Tech (Agil3 Technology Solutions)