Customer Service Representative - F/T - 14.25/hr PSI SERVICES LLC 19 reviews - Smyrna, GA $14.25 an hour Customer Service Representative - Full Time - $14.25/hr Full Benefits Package Location: Smyrna, GA Customer Service Representative (CSR) is responsible for the processing of applications and correspondence in a timely and accurate manner. Provide quality customer service and responds to a variety of customer inquiries, identifies problems, and provides solutions while communicating clearly and effectively. Position Duties and Responsibilities: * Processes applications, researches accounts, processes licenses and responds to telephone inquiries and concerns * Ensures timely data entry of all license application information * Generates appropriate correspondence for deficiencies, license continuation renewals, reinstatement, etc. * Requires delivering a high level of service under pressure, and handle difficult situations with professionalism * Must be able to organize and prioritize workload * Processes, archives, stores, and retrieves documents * Researches and resolves issues * Screens documents that are submitted to the office Qualifications * High school diploma or equivalent * Minimum 1 year of recent work experience in fast paced office environment * Prior experience with Sircon Licensing system preferred * Demonstrate excellent spelling and grammar skills * Proficient computer skills with Word, Excel, Outlook, and the Internet * Strong written and verbal communication and effective interpersonal skills * Call Center Experience a MUST * This position requires the ability to sit for long periods of time and multitask. Hear and converse clearly over the telephone and face-to-face. * This position requires keying frequently on a computer for both data entry and composing of documents. Requires the use of a scanner and dexterity for archiving and filing documents. Regularly uses vision to focus on computer and files. * This is a semi-sedentary position working in a fast-paced office environment. Physical Requirements: This position requires the ability to sit for long periods of time and multitask. Hear and converse clearly over the telephone and face-to-face. This position requires keying frequently on a computer for both data entry and composing of documents. Requires the use of a scanner and dexterity for archiving and filing documents. Regularly uses vision to focus on computer and files. This is a semi-sedentary position working in a fast-paced office environment. Job Type: Full-time Salary: $14.25 /hour Experience: * Call Center: 1 year * Customer Service: 1 year Education: * High school Location: * Smyrna, GA 1 day ago - save job Apply Now Please review all application instructions before applying to PSI SERVICES LLC.