Job Description

Promedev is currently recruiting full-time, CUSTOMER SERVICE REPRESENTATIVES to join our rapidly-growing Relief Factor Customer Service Team department in Kirkland, WA. Our customer service center operates Monday - Friday, 8-hour shifts range from 5 am - 8 pm. Candidates would need to be a resident of Washington State to be considered.

Promedev is a company that values doing the right thing, listening to customers and each other, and exceeding expectations. We think beyond our titles. We take care of our team, and as a result, we have very low turnover - most employees have been with us for over five years. If you are a confident, collaborative team player with proven customer service skills, we would love to hear from you.

SUMMARY

Main responsibilities include inbound/outbound customer calls, emails, and chats with attention to detail, providing superior customer service and timely resolution. This is a work-from-home position.

KEY INTERFACES

• Promedev Staff
• Customers

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the specific systems and processes of the Customer Service Center
• Answer and resolve high-volume telephone calls and/or emails and/or chats with extremely close attention to customer service
• Assist in answering general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping/tracking information and other issues as needed
• Process orders
• Work from home representatives are required to provide private, quiet home environment, which is free of distractions and has room to work efficiently
• Other duties and projects as assigned

REQUIREMENTS

• High volume, in-bound call center experience
• Sales experience, or desire to develop salesmanship
• Comfortable with upselling products to customers
• Type a minimum of 40 words per minute
• Strong verbal and written communication skills
• Above-average organization skills and the ability to prioritize tasks
• Proven ability to meet company and customer quality standards through the delivery of high-level customer service
• Strong computer and multi-tasking skills
• Ability to work independently or as a team
• Ability to work with minimal supervision
• Ability to work a set schedule between 5 a.m. to 8 p.m., may include holidays

EDUCATION AND EXPERIENCE

• Minimum high school diploma
• Desired one-year call center experience
• Desired three years customer service experience

PHYSICAL DEMANDS

To successfully perform the essential duties of this position, an individual must be able to sit at a desk with a headset and type on a computer for 7.5 or more hours per day. Reasonable accommodation's may be made to assist individuals with disabilities to perform essential job functions.

EQUIPMENT REQUIREMENTS:

Work from home agents must provide their computer equipment. The requirements are that you have Windows 10, 8GB of RAM, video conference capable (webcam) and your computer is less than 4 years old. You also need to have a reliable internet connection that is NOT wireless.

TO APPLY FOR THIS POSITION PLEASE SUBMIT YOUR RESUME AND INCLUDE YOUR DESIRED HOURLY RATE AND DATE YOU CAN START WORK.

Promedev is an equal Employment Opportunity Employer

BENEFITS

• Health/Dental/Vision Insurance
• 401k with employer matching
• Three weeks of Paid Time Off to start.
• Work from home.
• A fantastic, encouraging work environment.

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