Collections Recovery Representative Security Service FCU 21 reviews - San Antonio, TX 78227 Position Overview As part of the collections team, the Recovery Representative provides assistance to Security Service Federal Credit Union members via telephone, e-mail and written correspondence to identify and investigate payment arrears and execute adequate and timely collection activities in order to minimize losses and optimize returns. The representative will also provide assistance regarding to repo redemptions, impound inquiries, and 3rd party repossession agents. Independently processes a variety of transactions and inquiries in accordance with established policies and procedures. Serves as a resource and mentor for peers in the department. All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional and courteous service to SSFCU members and employees. Essential Job Functions * Works with credit union members to resolve past due payments including but not limited to review fees to recover or surrender their vehicles and/or resolve past due loan payments. Responsible for daily assigned repossession queue and diligently updating notes in appropriate system. Documents collection screens with detailed and accurate information when recording information from a member, repo agent or third party vendor. * First level skip tracing efforts. Assigns designated units as needed out for repo (OFR) through the Recovery Database Network (RDN). If necessary, recommends assigning a third party vendor skip agency. * Follows up on repossession agencies fee request. These will include additional mileage fees, flat bed fees and unforeseen additional fees. May request additional information. * Communicate with internal departments and external partners during collection and recovery process. Accountable for managing their assigned queues (accounts) by following a structured repossession/impound process. Additional Job Responsibilities * Displays confidence and decision making abilities. Identifies member needs and utilizes resources to find sensible solutions that assist our membership. * Fosters a positive, courteous, and professional attitude to ensure all credit union and Asset Recovery goals and objectives are achieved. Demonstrates a positive, professional and business owner mentality. Engages and participates in a team work environment. * Manages performance within all established Asset Recovery policies, procedures and guidelines. * Refers more complex issues to higher level Recovery staff. Education and Training * Requires high school diploma or GED Knowledge and Experience * Minimum one (1) year experience in a financial institution or in collections, with some experience in repossession procedures preferred. Skill Competencies * Strong time management and tasks prioritization skills. Good organizational skills and attention to detail are essential. * Works in a group environment and independently with limited supervision * Must have good problem solving and negotiation skills. * Requires ability to work and thrive in a high volume environment. * Must have good interpersonal skills including good oral and written communication skills of a professional nature. * Follow work schedule utilizing correct auxiliary codes while adhering to attendance and punctuality policy. * Ability to be flexible and quickly adapt to changing business needs and processes. Physical Requirements SEDENTARY WORK: Sedentary work involves sitting for long periods of the time. Walking & standing are required only occasionally. Close visual acuity to perform activities like analyzing data, typing, writing, viewing a computer and reading. Working Conditions Generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. Evening and/or weekend shifts may be required. We are an EEO/AA/M/F employer that hires veterans and those with disabilities. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Security Service Federal Credit Union - 9 hours ago - save job - original job Apply On Company Site Other jobs you may like Insurance Collections Representative Institute For Women's Health - San Antonio, TX 22 days ago Easily apply Collections Representative Aarons Inc - San Antonio, TX 21 days ago Easily apply * Collection Recovery Representative jobs in San Antonio, TX * Jobs at Security Service FCU in San Antonio, TX * Collection Recovery Representative salaries in San Antonio, TX Security Service FCU 21 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume