Job Description

The Opportunity DESCRIPTION We're looking for a CUSTOMER SERVICE REPRESENTATIVE, working in the BPO industry in SPARTANBURG, SOUTH CAROLINA, UNITED STATES.

• Handles a high volume of incoming calls.
• Gathers customer information, assesses and fulfills customer needs.
• Educates customers regarding products and services.
• Utilizes and navigates multiple systems simultaneously.
• Resolves customer issues via one call resolution guidelines and/or escalated process.
• Maintains a balance between company policy and client benefit in decision making.
• Is responsible for call disposition or compiling and documenting customer information as required.

Experience Required for Your Success

• High School Diploma or equivalent

• At least 1 year of experience in a call center environment or Customer Service experience in healthcare insurance is strongly preferred

• Dedicated area to work from in your home

• Internet speed requirement of 15 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)

• Must reside within 100 miles of Spartanburg, SC

• Ability to complete pre-licensing course and pass the applicable resident state exam

• Ability to pass the Insurance Application Form background screening as applicable by state

• Must pass a background check and drug screening

• Strong listening, communication, and written skills

• Strong decision making and analytical abilities

• Ability to identify customer needs and clearly articulate products and services

• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

• Highly developed sense of integrity and commitment to customer satisfaction

• Meets all attendance and dependability requirements

• Team player

Company Description

Sitel partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an interest in finance, strong work ethic and enjoy helping others. What’s in it for you? Paid Profession training, employee discounts, 401K retirement plan with company match, growth opportunities through various development programs, wellness program, life-long skills and experience, excellent work culture. Grow as you go. Be bold, be you. Make a positive impact. Gain stability, expand possibilities. Maximize your experience. What are you waiting for? Start now.