Job Description

As the world of work evolves, human capital management must keep pace. Employers have been looking for scalable, client-focused alternatives. In response, Experian has brought together the industry's experts to offer the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an Unemployment (UI) Claims Analyst to partner with our clients in managing the unemployment claims process and guide communication between the employer and the state agencies. You will report to the Claims Manager.

What you'll do:

• Coordinate with clients to gather all relevant information necessary to respond to an unemployment claim
• Prepare and submit a comprehensive response to the unemployment claim that provides the best chance of a successful outcome
• Field, assess, and respond to requests for additional information from state agencies
• Develop partnerships with client contacts and use those relationships to coach on what additional steps or processes they might use to have more successful outcomes in the future
• Analyze unfavorable determinations and advise clients on likelihood of success on appeal
• File appeals to determinations with state agencies to request hearings be scheduled

You will be:

• Collaborative – partner with fellow team members, and peers; connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a fondness for looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, seeks high levels of activity; demonstrate a fierce commitment to challenging the status quo

Qualifications

• Experience in unemployment claims management industry
• Experience prioritizing multiple work items
• Must remain flexible
• Must be a self-starter and able to work autonomously

Additional Information

Perks:

• Great compensation package and bonus plan
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

#LI-Remote

This is a remote role.