Job Description

The eConnect Partner Specialist is a part of a passionate, cross-functional team responsible for driving growth and value to Vetsource retail partnerships. Assigned to several named customers, the eConnect Partner Specialist is responsible for understanding the entire range of Vetsource services while leading the customer account planning cycle, ensuring assigned customers’ needs and expectations are met by the company. The position will require an aptitude for, critical thinking, and creative problem-solving collaboration, and consistent follow-through. This is a remote based position supporting the eConnect team in Portland, OR.

ESSENTIAL DUTIES:

• Act as a conduit between Vetsource and key partner contacts

• Cultivate positive customer relationships with every interaction, both internal and external

• Maintain knowledge of all Vetsource solutions and be able to effectively communicate their value proposition both verbally and in writing

• Support day-to-day partner account management needs (e.g. progress reporting, emailing partners, internal and external stakeholder collaboration, troubleshooting)

• Prepare quarterly and as needed reviews to support partners and meetings as a part of the account management cycle

• Analyze, identify, and interpret trends or patterns in data necessary to guide business planning

• Proactively assesses, clarifies, and communicates customer needs to key Vetsource stakeholders on an ongoing basis.

• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary stakeholders

• Help prepare presentations, meeting agendas, marketing, and other proposals To support partner projects and initiatives 

• Other duties as assigned

PERFORMANCE MEASUREMENTS:

• Meet assigned partner success metrics

• Complete annual account plans and quarterly reviews

• Achieve customer objectives

ORGANIZATIONAL RESPONSIBILITY STATEMENT 

All employees will support and model Vetsource’s Core Value Principles:  Do the right thing every time; Treat others the way they want to be treated; Embrace Change, be innovative; Get it done; Enjoy the work!  Employees will be held accountable for the knowledge and practical application of these principles.

EXPERIENCE AND QUALIFICATIONS:

• Flexible, embrace change in a rapidly evolving work and market environment 

• Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner.

• Ability to build and maintain positive relations internally and externally

• Experience with account management engagement cycle

• Understanding of customer performance metrics

• Strong organizational, task, and time management skills with strong attention to detail.

• Ability to work in a fast-paced, rapidly changing environment including the capacity to start and stop projects seamlessly, despite frequent interruptions, while maintaining attention to detail

• Ability to work well both individually and within a team

• Must be team-oriented, possess a positive attitude, and work well with others.  Includes a friendly can-do attitude and willingness to contribute to any project 

• Attention to detail and accurate data entry in a fast-paced environment

• Must be able to make sound judgment decisions and know when to ask for assistance

• Excellent computer skills are required; experience using email, instant message, Microsoft Excel, Microsoft Word, as well as the ability to learn how to navigate unfamiliar systems or programs quickly; ability to use multiple programs at once

SUPERVISORY RESPONSIBILITIES: None

EDUCATION/EXPERIENCE:

• Associates Degree

• 2-4 years experience in direct B2B Sales and experience

PREFERRED QUALIFICATIONS:

• Bachelor’s degree

• The familiarity of eCommerce business (online retail)

• Pet industry experience

WORKING CONDITIONS:

• Ability to work at a computer for long periods of time

• The noise level in the work area is normally quiet to moderate

• An environment where dogs are present in office areas of Vetsource locations

Note: 

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.