Salesforce Administrator Engineering | Hollywood, CA, United States Job
Duties: * Support current Service Cloud and Sales Cloud environments
while assisting with the vision and standards for new Salesforce.com
solutions. * Develop and maintain custom data input screens, reports,
dashboards, validation rules, and workflow. * Maintain the functional
areas of data management, accounts, contacts, leads, opportunities, etc.
- Manage data migration and data cleansing from existing applications
and spreadsheets into new Salesforce.com applications. * Maintain user
roles, security, profiles, workflow rules, etc. * Assist with the
training of new and existing end users * Create, execute and maintain
automated customer communications at various stages of the customer
lifecycle * Maintain system metrics to track trends in usage and data
integrity * Identify usage problems and craft technical / communication
plans to remedy * Participate in cross-functional teams that address
strategic business issues involving CRM, marketing, and sales operations
- Assist in the design & implementation of APIs and web-based
interfaces. * Participate in the integration process with other
enterprise systems. * Work with outsourced Salesforce.com implementation
partners as required. * Develop training materials and train users on
Salesforce.com functionality * Work closely with Salesforce
Administrator, business and outside vendors to provide the support for
j2s business teams. Job Requirements and Experience: * 3-5 years
experience administering both Service Cloud and Sales Cloud deployments.
- Strong knowledge of Sales Force Administration, some apex coding and
development knowledge is required. Good knowledge of Surveys, Cases,
Marketing queues and overall business process is required. * 3-5 years
experience with custom configuration of Salesforce. * Experience with
writing Apex Triggers, Dataloader and some custom code * Excellent
written and verbal communication * Strong organizational and
interpersonal skills * Ability to Multi-task and lead a project. *
Strong troubleshooting skills * Bachelor's degree in and IT-related
program is preferred, or equivalent years of direct experience required.