AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Associate, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Core responsibilities

• Troubleshoot tech issues, in person and remotely, including helpdesk operations and deskside support
• Configure and deploy Macs, VoIP phones, hardware, and networking equipment
• Support both our proprietary and third party software applications
• Test and monitor IT infrastructure to ensure optimal performance
• Maintain meeting room hardware for conference calls and video conferencing
• Set up and manage user subscriptions and accounts
• Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
• Maintain the company IT hardware asset register, monitoring and ordering stock
• Source, vet and manage third party vendors
• Project monitor new technology roll-outs

• Bachelor’s Degree
• 2+ years of relevant experience in similar roles (Apple Genius, Helpdesk, etc)
• Excellent understanding of computer hardware, networking, OS X and G Suite
• Evidenced problem-solving skills
• Ability to deal with ambiguity

Full Benefits

AlphaSights is a global leader in knowledge search. Our mission is to connect the world’s top professionals with the world’s best knowledge, helping them improve critical decisions, sharpen their thinking and drive their business forward. Investment firms, consultancies, corporations and non-profits rely on AlphaSights to connect them efficiently and intelligently with experts across all industries and regions.