When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

• Job description

The Signature Success Manager role is part of our Customer Success organization and will ensure the success of a small portfolio of our largest customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.

You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients’ business goals, driving greater business value and executive alignment between our company and the client.

Some key responsibilities and objectives of the position include:

• Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution, you'll identify and internally communicate new Verizon Connect product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.

• Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy.

• Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs.

• Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer's success.

• Where you will be working...
  In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You enjoy solving complex problems. You can skillfully defuse the situation, isolate the core issue and address the customer concerns. You have a knack for providing professional and clear answers to customer requests. You are energized by the challenge of identifying new opportunities.
You’ll need to have:**

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Even better if you have one or more of the following:

  • A degree.

  • Worked in a client facing role and resolved operational problems.

  • Managed and negotiated with internal and external organizations.

  • If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

  • Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.

  • Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.

  • Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.

  • Coordinate and conduct QBR’s, EBR’s, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls

  • Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.

  • Help develop and be a leader within the customer’s Account Team. Collaborate with peers to drive results.

Additional Job Description

Responsible for providing account support for portfolio of clients, where the goal is to maintain revenue and add upsells and cross-sells where possible. While being a main point of contact and responsible for maintaining long-term relationships, tends to be more reactive to their clients needs, with some work being transactional.

• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provides ongoing account support for clients.
• Recommend products to customers, based on customers' needs and interests.
• Provide project support under the guidance of the Lead PM for multiple medium-to-large projects.
• Serving as a point of contact for all service related matters to ensure customer satisfaction.
• Make recommendations that aid in the completion of projects within a product or functional area successfully.
• Leading efforts to escalate across internal groups to resolve issues impacting customer service.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $106,000.00 and $197,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.