When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing…

As a Project Management Process Analyst you will work within the Verizon organization. Your role works to identify opportunities in processes, policies and procedures across the organization, both internally and with partners, and makes recommendations on necessary changes to improve customer and employee experiences. You’ll be partnering closely with Operations and other support partners to enhance our policies and procedures to align with Verizon initiatives.

• Leveraging analytics and reporting to understand performance, and conduct root-cause analyses.

• Preparing documentation and making recommendations to streamline or increase productivity based upon accurate data review of complex issues.

• Turning raw data into logical information for visualization.

• Collaborating with customers to implement changes required by audit and track adherence.

• Collaborating with internal and vendor partners to ensure gaps and trends are considered and addressed to create unified processes, policies and experiences while ensuring the best experience and interests are considered for our customer and employees at all times.

• Identifying areas of opportunity to implement tech-based programs to automate tasks and/or processes.

• Providing support for escalations and enablement not available to the front-line.

• Receiving direction from Princ Engr and Leadership on areas of focus within the business and collecting data to support/explain trends and gaps.

• Managing and facilitating relationships with key stakeholders and forge cross-functional partnerships.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or one or more years of work experience.

• One or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience report building including knowledge of Pivots and Formulas in Google Sheets, Excel, or Access.

• Experience with systems and tools such as reporting dashboards, Verint, Live Engage, Enhance, Tableau, Qlik.

Even better if you have one or more of the following:

• A degree.

• Experience pulling, reporting and analyzing large multi faceted data and making decisions or recommendations based on data observed.

• Familiarity with process improvement methodologies, Lean, TQM, Six Sigma.

• Demonstrated self-discipline, time management skills, resourcefulness, attention to detail and the ability to work collaboratively with leaders and on a team - all in a remote work environment.

• Experience as a Subject Matter Expert and explaining why and how end users can use a new solution.

• Experience with process improvement methodologies.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.