When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You’ll be managing a team of bilingual Business Sales and Billing representatives across multiple call centers to provide outstanding customer service as well as acquire, grow, and retain business customers. You’ll be responsible for coaching, developing, recognizing and holding people accountable for delivering both performance and efficiency metrics. Highly motivated by challenging goals, you’ll be pushing your team and yourself to find ways to improve business results every day. This position will manage union employees.

• Lead bilingual Representatives to acquire, grow and retain customers.

• This position spans multiple centers along the East coast and may require travel.

• Must pass Spanish assessment.

• Coach Representatives to leverage tools to drive positive customer outcomes.

• Analyze data and leverage tools that provide actionable insight - drive close rates, exceed net revenue targets, increase customer satisfaction, and drive productivity metrics, improve customer saves, manage revenue write down, and improve positive actions metrics.

• Foster an environment that encourages employee engagement.

• Perform consistent and timely coaching and developing in an organized and well detailed manner.

• Prioritize the employee and customer first to deliver outstanding experiences.

• Encourage a collaborative, inclusive work environment.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Must pass Spanish assessment

• Four or more years of relevant work experience.

• Knowledge of general internet concepts, such as data speeds, popular consumer apps and over-the-top (OTT) applications.

• Experience working with Microsoft Office applications, including Word, Excel and PowerPoint.

• Willingness to work flexible schedule to include nights and weekends as needed.

• Willingness to travel.

Even better if you have one or more of the following:

• A degree.

• Two or more years supervisory experience in sales support/customer service call center environment.

• Experience coaching and developing employees in a sales environment providing skills, support and motivation.

• Good oral and written communication skills.

In this remote role, you'll work from home with occasional in-person
trainings and meetings.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Bilingual fluency in English and the following language(s) are required: Spanish

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $60,900.00 and $113,100.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.