When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

The CALEA Network Eng Ops team functions as the SMEs for all things CALEA. As part of this team, you will be a key contributor to our critical mission for Verizon: manage the core CALEA architecture to ensure performance meets business requirements, work closely with the VZW VSAT group, Product teams, VZ Planning, and Law Enforcement Agencies at the federal, state and local level to ensure each product deployed has a CALEA functionality that complies with federal requirements and published standards.

• Managing performance of the core CALEA architecture to ensure it is operating at peak performance and intervene with operational teams as necessary to maintain established performance expectations.

• Managing the implementation of new capabilities, and testing those capabilities against industry standards and regulatory requirements.

• Monitoring the core CALEA architecture and resolve any identified issues.

• Managing our core CALEA architecture vendor and various product vendors.

• Coordinating with Maintenance Engineering and HQ Planning to develop standards based CALEA solutions for all new products and services which require them.

• Coordinating with the vendor and our customers (internal and external) to schedule and implement software upgrades and corrective patches.

• Performing integration testing, user acceptance and regression, to include developing appropriate test plans and validating that the results meet the applicable CALEA standard(s).

• Providing timely and accurate updates/notifications to management and other affected groups or organizations during major, critical and catastrophic system events.

• Providing technical and/or analytical support.

• Working varying hours, including overnight, to apply patches, perform upgrades or conduct testing.

• Working with moderate supervision and making sound decisions regarding troubleshooting steps and emergency corrective actions that may need to be taken in order to resolve service-impacting issues.

This position can be available in other valid Verizon locations

What we’re looking for...

Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your partners’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Telecommunications experience.

• Knowledge of Linux RHEL, IP routing and protocol, LTE / IMS infrastructure, and security protocols (IPSec, SSL, TLS, etc.).

• Required to be able to apply for, obtain and maintain DoJ clearance.

Even better if you have one or more of the following:

• Knowledge of CALEA.

• Verizon Cloud Platform/Openstack experience.

• Strong project management skills to manage multiple projects concurrently.

• Strong interpersonal skills to coordinate with internal/external groups.

• Ability to operate well under pressure and exercise sound judgment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.