Customer Service Technician

Learn more about Verizon
Verizon

Verizon

Customer Service Technician

West Sacramento, CA
Full Time
Paid
  • Responsibilities

    When you join Verizon

    You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

    What you’ll be doing…

    Our people are our most valuable asset, but our equipment is pretty important too! You’ll use your telecommunications know-how to maintain Verizon’s services and equipment. You’ll be hands-on in making sure we provide unparalleled service to our customers.

    In this role you will perform service order, provisioning, repair and maintenance activities in Stored Program Control (SPC) central office equipment, adjunct devices, interoffice trunking and terminating facilities, network plant facilities, and on customer premises, including customer provided equipment and wiring

    Your responsibilities will include, but are not limited to:

    • Performing service order, provisioning, repair and maintenance activities in central office equipment, adjunct devices (such as voicemail), inter-office trunking and terminating facilities, network plant facilities, and on customer premises, including customer-provided equipment and wiring.
    • Installing, rearranging, changing, removing repairing/maintaining central office, interoffice, network or customer premises equipment and/or wiring.
    • Reading and interpreting service orders, repair reports, circuit diagrams, work orders and blueprints.
    • Performing power and noise mitigation functions.
    • Handling and climbing ladders and poles, and moving/lifting items weighing up to 90 lbs. along with the ability to perceive differences in colors and distinguish audible tones/levels.
    • May be required to perform additional duties and tasks as required by the Company.

    What we’re looking for…

    You know telecommunications technology and are anxious to put your knowledge and skills to work on America’s fastest and most reliable network. You like to be busy and well-organized to stay on top of things. You know that the whole team needs to work together to win—and you take pride in a job well done.

    You’ll need to have:

    • Valid state driver’s license with a satisfactory driving record.

    Even better if you have one or more of the following:

    • Related Associate Degree or 2 or more years of relevant work experience.

    If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

    Test(s) Required

    Network Systems Assessment, Verizon Job Fit Test B

    Test Previews

    Where you’ll be working

    In this worksite-based role, you'll work onsite at a defined location(s).

    Scheduled Weekly Hours

    40

    Equal Employment Opportunity

    We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.

    If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $1,629.60 and $3,704.80 biweekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

  • Industry
    Information Technology and Services
  • About Us

    You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.