Introduction

The IBM Client Engineering service was founded by a handful of people in 2014, to help clients adopt IBM Cloud – which was a new thing at the time. Client Engineering's way of accelerating business value for its clients has proved so successful that it has expanded steadily, covering more and more of IBM’s portfolio worldwide. A client recently described their experience with us by saying that we “felt like working with a highly agile and creative startup, but at the same time we had full access to the competence, quality, and scale of IBM.”

At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

Your Role and Responsibilities

Naturally we don’t expect that you have experience with every activity listed here, or that you have used every tool that we use. But we do expect you to demonstrate that you have an aptitude for the activities, an ability to learn new techniques and tools, and a curiosity and drive to take on new challenges and thrive in uncertain circumstances.

Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is a little bit customized – sometimes on the fly. One workshop might be about getting alignment to pursue use-case out of many. Another will be discovery to better understand one particular initiative. Another will be a design-thinking workshop to generate solutions to a problem. Another will be using Lean Startup to scope down an opportunity to a Minimum Viable Product to test out a hypothesis.

When your team is asked to work on a client project, you will take part in prep calls with the team to determine the right fit between the client and the Garage, and to decide on an approach for the workshop. You’ll be on calls with the client to identify stakeholders and subject-matter experts who should attend. When it comes to workshops, Client Engineering Designer shifts among three roles as necessary: Facilitator, Consultant, and Designer.

• As a Facilitator, you will set up some of the logistics and customize the materials beforehand. Then you’re kicking off the meeting, running the activities, keeping things on track, and keeping a high-level view toward a successful outcome.

• Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.

• As a Designer, you’re advocating for the end user’s needs and good user experiences.

After a workshop, you might create designs for a Proof of Concept, a demo, a Minimum Viable Product, or some other way of demonstrating IBM’s ability to meet the client’s needs. This could require a few days or a few weeks. (Currently we use Sketch for wireframes, and Invision for clickable prototypes.) You might engage in information architecture, research, or evaluation. You’ll occasionally have the opportunity to bring other skills to the table, like visual design, video, or illustration. Your squad will know an engagement is successful when it has guided customers through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.

Be aware that for this particular Client Engineering Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.

DESIGNERS WITHIN CLIENT ENGINEERING AT IBM

Client Engineering, we’re a resource for one another, sharing our experiences. We expect you to demonstrate a growth mindset and to keep learning – and to contribute what you learn back to our practice. And you’ll be part of the IBM design ecosystem, which is the largest design consultancy in the industry. And about design across IBM here: wibm.com/design

Required Technical and Professional Expertise

• At least 1-3 years of UX Design. Highly skilled work in visual and UX design; excellent written communication and storytelling skills. Experience in an Agile, collaborative environment, understanding stakeholder requirements and ensuring that designs serve the users.

• At least 1 years in a client-facing role, including workshop facilitation to shepherd clients through design-thinking methods, anticipate client needs, and work with peers and executives to help ensure an excellent experience for the client.

• At least 1+ years using design thinking and agile practices, applied to software and to other areas of business.

About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

• 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

• World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

• Well-being programs to support mental and physical health.

• Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

• Select educational reimbursement opportunities.

• Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

• Giving and volunteer programs to benefit charitable organizations and local communities.

• Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.