When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

As a Senior Analyst of Digital Content Management, you will be responsible for assisting in the end-to-end digital content production process using the enterprise catalog content management systems. This will include setting up and updating product content, promotions, images, leveraging various CMS capabilities and your knowledge of the Verizon content management platform, site architecture and product offerings. Content Management Specialists are responsible for leading pre and post-production testing of the content they implement and ensuring that all key stakeholders have reviewed and approved the updates prior to publishing changes to Verizon web sites and mobile apps.

Responsibilities include:

• Leveraging various enterprise content management systems to set up and manage a variety of product and commerce-focused content (merchandise, promotions, images, etc.).

• Reconciling and effectively managing multiple projects of tasks simultaneously with a high degree of change tolerance and the ability to push forward with an acceptable amount of pending requirements.

• Interacting with our workflow management system (JIRA) to review implementation requirements, update status, and communicate with stakeholders.

• Thoroughly testing all work in pre-production and production environments to ensure high content quality and adherence to requirements.

• Collaborating with key business and operational stakeholders to review both content requirements and implementation.

• Leveraging the established content production and publishing workflows to propagate updates to testing and production environments.

• Identifying the impact of requested changes to content, and execute those changes safely and quickly.

• Troubleshooting and help address bugs, errors, and other issues related to content display.

• Understanding and troubleshooting system integration across multiple platforms impacting products online. This includes pricing, inventory, plans, features, and other data feeds impacting the site.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Three or more years of experience in enterprise-level, consumer-facing, digital content management.

• Experience with and knowledge of JIRA or an equivalent workflow management tool.

Even better if you have:

• Strong problem solving and analytical skills.

• Strong attention to detail and organizational skills.

• Excellent verbal, written, and interpersonal skills.

• Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives.

• Highly responsive and proactive, supportive of team and partners.

• Proven ability to work and interact with multiple stakeholder groups and agencies/vendors.

• Ability to work well within a team environment and under the pressure of very stringent deadlines, including evening and weekend work as required.

• Experience with Amdocs CatalogONE.

• Microsoft Office skills (Excel and PowerPoint - high proficiency required).

• Proficient in G-Suite (Gmail, Google Docs, Google Slides, Google Forms, etc).

• Preferred knowledge of any Catalog Management System (CMS).

• Knowledge of SEO best practices.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.