When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

This Distinguished Engineer-Software Development, you will provide technical leadership and guidance for the development of Next Generation Call Center and Store applications on Value NSA. You will be a strategic thought leader, developing and implementing technical solutions, collaborating across teams, and guiding program teams to success. This role involves managing stakeholder expectations, ensuring compliance with technical standards, staying current with AI trends, and advising the management team on technology solutions.

• Provide technical and architectural expertise for complex projects across multiple channels including Value Customer Service and distribution.

• Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for sales and service.

• Guide the development of new Unified Sales & Service apps using the NSA tech stack.

• Mentor and coach teams on using AI tools for call centers and distribution.

• Oversee store channels Exclusive Retail Store, Agent Retail, and National Retailers, collaborating with business partners to design and implement partner programs.

• Lead and deliver programs using a product-based Agile approach.

• Maintain technical requirements, analyze hardware/software features, and understand system architectures and designs.

• Manage vendor relationships to ensure quality, reliability, and timely delivery.

• Establish objectives, create roadmaps, and align with stakeholders to achieve customer care and store goals.

• Lead emerging technology initiatives, facilitate decision-making, and drive integration with vendor products.

• Drive DevOps implementation across all stages, using industry-standard processes and tools.

• Partner with Global Delivery teams to create and optimize cross-channel experiences.

• Deliver results within budget, time, and quality constraints, meeting key performance goals.

• Ensure compliance with software quality, data security, and compliance processes.

• Develop and present proposals to diverse audiences, effectively managing stakeholders.

• Analyze market and industry trends to identify growth opportunities and develop strategies for application leads.

• Recommend, develop, and implement customer experience improvements, resolving complaints and gathering insights.

What we're looking for...

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Bachelor's degree or four or more years of work experience

• Expertise in Java, J2EE, and React UI

• Experience implementing AI solutions for call centers/distribution channels

• Experience in AWS and databases (ex:, Oracle, Cassandra, and/or NoSQL databases)

Even better if you have:

• Bachelor's degree in Computer Science

• Advanced experience in Software Development

• Expertise in Spring Boot

• Experience with eCommerce and catalog management software

• Experience with call center and telephone tools

• Strong leadership, organizational, and communication skills

• Experience leading global and cross-functional teams

• Ability to manage multiple projects simultaneously

• Solid understanding of technology selection, architecture, and full-stack implementation

• Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, Cloud)

• Experience delivering large, complex software programs

• Knowledge of NSA systems and functions

• Strong analytical, presentation, and problem-solving skills

• Executive presence and communication skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.