When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

As a Senior. Manager of Employee Relations, you will serve as a primary point of contact responding to internal workplace complaints and escalations. For each case, conduct an internal investigation including interviewing relevant parties, gathering documentation, and articulating the findings. Provide subject matter expertise to all levels of leadership on employee relations, investigations, and employment practices. Serve as a subject matter expert and escalation point for an assigned client group for all leveraged employee relations matters.

• Ensuring appropriate calibration of disciplinary action for all Code of Conduct violations.
• Becoming a trusted subject matter expert on complex employee relations matters; including diagnosing problems, negotiating workable solutions, and providing a verbal or written report of fact findings to all levels of leadership.
• Building and establishing relationships with HRBPs and business leaders at various levels.
• Developing, planning, and communicating updates on ER processes, policies, tools, and resources.
• Focusing on elevating ER capabilities and people leaders across the business.
• Managing cases and ensuring timely response and the advancement towards resolution.
• Managing complex, escalated, or sensitive cases in partnership with Ethics and/or Legal Compliance.

In this hybrid role, you may sit out of any Verizon hub office location in the continental US.

What we're looking for…

You enjoy digging into the details but don’t lose sight of the big picture. You listen intently and can relate to people from a wide range of backgrounds. You establish rapport easily and maintain positive strong professional relationships in what can sometimes be contentious situations. You are comfortable balancing multiple priorities and meeting deadlines. You have exceptional verbal and written communication skills and can influence without authority.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience in human resources demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience investigating employee complaints and managing employee relations matters.
• Knowledge of Title VII, ADA, FML, and ADEA.
• Interpersonal skills with the demonstrated ability to facilitate collaborative solutions to multi-disciplinary problems.
• Strong presentation skills including verbal and written communication skills.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree or substantial coursework in HR, I/O Psychology, MBA, or JD.
• Knowledge of labor relations or experience working with a union-represented employee population.
• Extensive experience investigating employee complaints and managing matters of employee relations.
• Ability to influence through relationships.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $105,000.00 and $194,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.