When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

We are looking for a Data Scientist who is ready, willing and able to work on a portfolio of innovative projects to enable digital operational excellence in Verizon Business Group (VBG)

Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. This individual will develop models and automation to eliminate manual work and improve customer experience. This individual will use machine learning and statistical methodologies to develop analytical solutions.

Responsibilities:

• Design, create, analyze and implement operations initiatives by translating results from data into actionable insights that help drive business goals and improve operational performance.

• Develop and automate analytical reports for various business units and stakeholders throughout the organization to enable educated decision making.

• Regularly present and share findings with stakeholders to drive action within the operations environment.

• Monitor and analyze key metrics and execute recurring analyses and reporting.

• Develop and maintain strong relationships with internal teams and provide analytical support as necessary.

• Coordinate with other team members to understand and identify the business problems and deliver the comprehensive analytical solutions.

What we are looking for...

You are highly analytical and can transform complex data into easily understood actionable information. You flourish in a fast-paced environment and can quickly adapt to changing priorities. You ́ve got exceptional critical thinking skills and like to uncover solutions. You are flexible, dependable and work well individually and as part of a team.

You'll need to have:

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience in machine learning, data engineering, and statistical methods.

• Experience working with unstructured datasets.

• Good programming skill in Python.

• SQL language skills.

Even better if you have:

• A master’s degree in Math, Computer Science, Statistics or other related.

• Ability to efficiently manage multiple projects with a strict focus on detail.

• Experience in Generative AI.

• Experience with large and complex data sets.

• Strong machine learning and data-mining background.

• Experience in modeling unstructured text data (Natural Language Processing).

• Cloud computing experience, like AWS or GCP

• Strong communication skills.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.