Job Description

Client Onboarding Specialist in Irvine!

About Houzz

Houzz is the world’s leading platform for home remodeling and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their business. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. Houzz is available in every country around the world with localized platforms in more than 10 countries across North America, Europe, Asia and Australia.

About the Role

Houzz is looking for talented Client Onboarding Specialists to join our team.

As a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals from across the U.S and Canada who have invested into our paid advertising and manage solution, Houzz Pro. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers to continue managing their account. During these calls you are expected to thoroughly engage each customer in Houzz Pro, optimize their profile with creative improvements, and provide solutions to enhance program performance. You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program as well as manage software.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.

What You’ll Do

• Onboard Houzz Pro customers and engage them in the software as quickly as possible
• Schedule recurring follow up calls to drive adoption and increase likelihood of retention
• Answer questions on program performance and functionality
• Foster program value and advance a positive program experience
• Thoughtfully defend the program when concerns arise and collect payment for customers that may go into decline
• Meet minimum quantitative and qualitative account improvement objectives
• Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
• Escalate client cases to appropriate contacts as required
• Ad Hoc responsibilities as required

At a Minimum, We’d Like You to Have

• At least 6 months to 2 years of inside sales or customer service experience
• Focus on selling and managing intangibles is preferred (i.e. advertising, financial services, business services...)

Ideally, You'll Also Have

• Tech-savviness- able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
• Organizational Skills- able to work efficiently through a high volume of requests in a fastpaced environment
• Tenacity to exceed monthly objectives
• Excellent written and verbal communication skills
• Team oriented mindset
• High achievement in previous role
• Excellent references from managers to whom you have reported to
• Ability to work effectively in a fast paced environment
• Detail and task oriented

Benefits and Perks

• Competitive salary
• Flexible paid time off
• Commuter benefits
• Medical, dental, vision and pet insurance
• Maternity/paternity leave program
• Employee assistance program
• 401k retirement savings plan
• Flexible spending accounts
• Healthy at Houzz program

Be Who You Are and Do What You Love at Houzz

We’re a Family At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community. Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.

We Build the Future Join Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists.

At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone. We Make Things Happen Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz. Houzz is an Equal Opportunity Employer.

Company Description

Houzz is revolutionizing the $350B home improvement industry with a combination of mobile, local, social and photo-based technologies. In just a few short years, the company has acquired more than 6 million obsessed monthly unique users and has the highest-rated lifestyle iPad app in the apple store, with 50K+ five-star reviews. The app is regularly featured by Apple and has many patent-pending innovations. Backed by Sequoia capital, Houzzs stellar team of tech veterans and innovators is elegantly applying technology to reinvent the remodeling and decorating process. We are an entrepreneurial culture and a close-knit family that loves to celebrate birthdays and team accomplishments. Houzzs headquarters is located in downtown Palo Alto.