ABOUT LUMEN Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. THE ROLE The MANAGER SALES COMPENSATION will have responsibility for process, process flow and administration per the published guidelines, for general inquiries, dispute tickets and requested audits from Enterprise Sales and Customer Success teams around commission payment of target sales incentive (TSI). This would include not only review of existing process for improvement and determining best practices but managing a team of analysts responsible for all aspects related to general inquiries and dispute management tickets from initial input and assignment to resolution. This team will also monitor and respond to inquiries thru the recommended email box. The Manager will interface with the HR Comp Teams as well as Sales, Sales Support, Sales Operations, Finance and Legal. THE MAIN RESPONSIBILITIES

• Create and/or review and improve existing administration and best practices of not only dispute resolution but also process around hand-off and coordination between teams internal and external to comp admin
• Responsible for managing a team of analysts driving analysis and investigation around general compensation questions, dispute management and exception processing.
• Responsible for process and best practice around presentation of escalation disputes to Sales, Sales Support, Human Resource and Finance Leadership where appropriate
• Work with Quota Management Teams to understand and assist with reconciliation of compensation concerns, disputes and escalations and appropriate communication on resolution
• Responsible for managing to appropriate SLA's around inquiry and dispute timing
• Drive reporting and other team initiatives around disputes, audits and inquires
• Collaborate with contacts in human resources, operations, sales, finance and legal
• Guide team in analysis, problem solving and resolution meeting published guidelines
• Critical in system best practices related to inquiries and dispute management

WHAT WE LOOK FOR IN A CANDIDATE

• Bachelor's degree in Business or related field; or 5 years of experience in Sales Compensation or Sales Operations for a telecommunications company
• Intermediate to advanced skills in Microsoft Outlook, Excel, and PowerPoint
• Strong ability to use critical thinking skills to analyze and solve problems
• Be business professional and have strong communication skills and experience interacting with all levels within a sales organization or human resources
• Ability to handle multiple projects at one time and be very detailed-oriented
• Must be able to lead or facilitate meetings, state objectives, keep members on tasks, focus on next steps, and determine action plans

Requisition #: 232265 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. EEO STATEMENT We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. DISCLAIMER The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.