When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Senior Network Assurance Engineer, you will be responsible for an expert level knowledge in trouble tickets, outage communications, and change management for a dedicated customer environment. As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels. The team operates in a round the clock environment to provide continuous management and support of the network.

• Responding and perform Tier 2 triage of network alarms and customer reported issues

• Create customer trouble tickets on outages identified via network management systems and tools

• In depth troubleshooting knowledge utilizing CLI to restore downed network devices

• Diagnose and isolate physical level issues

• Testing Telco Local Loop and customer in-house wiring

• Test and repair hardware/software/configuration issues in the customer WAN/LAN environment

• Coordinate vendor dispatches for repair at customer premise

• Proactive Monitoring of networks management tools to identify network anomalies and faults within the network

• Managing and communicating network outages in a timely and effective manner to external teams by communicating technical details and status to customer service centers, technical support organizations, vendors, and executive management teams during network events and major outages.

• Applying in-depth technical knowledge to help resolve complex issues.

• Actively building relationships with Field Engineers and Management.

• Partnering with automation teams to analyze current processes to identify opportunities for improvement and automation.

• Identifying system constraints and limitations, recommend solutions to enhance overall performance for engineers via automation.

Where you'll be working...

This hybrid role will include work from home as well as days in the office as set by your manager.

What we’re looking for...

You’ll need to have:

• Three or more years of work experience

• Three or more years of relevant work experience

• Three or more years of experience where you're primary responsibility is troubleshooting an enterprise level Layer 2-3 network.

• Three or more years of experience in a Network Operations Center environment performing network engineer functions.

• Experience with network management tools and solving complex networking problems.

• Must be flexible to work in a 7 X 24 environment including on-call.

• Must have, or be able to obtain or maintain, a government clearance at the Public Trust level

Even better if you have one or more of the following:

• Bachelor's degree in Computer Sciences, Software Engineering, or Electrical Engineering.

• Experience in one or more of the following fields: telecommunications, network operations, and/or maintenance.

• Knowledge of LTE networks and 1X to 5G technologies.

• Knowledge of Cloud and Virtualized solutions.

• Experience scripting with Python or equivalent languages.

• Knowledge of all major cellular switching, sub-systems, data networks, and power systems.

• Working knowledge of basic telephony and network architecture.

• Working knowledge of switching fundamentals.

• Ability to work in a fast-paced, dynamic environment and adjust to priority changes.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.