When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

As a Principal Solutions Architect in Verizon Business, you’ll be an integral part of a talented team collaborating with our internal partners on their digital transformation. You will join a talented team responsible for crafting and executing strategies that address key business challenges and accelerate pre-sales operations through the power of automation.

Your responsibilities will include:

• Maintain and govern the PreSales ServiceNow instance for Verizon Business Group

• Configure, customize, and manage core ServiceNow applications and modules to fit the specific needs of the business, including ITSM, CMDB, SPM, etc.

• Coordinate integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools

• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations

• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations

• Collaborate with architects, project managers, and other stakeholders to translate business requirements into workflow solutions

• Develop Proof of Concepts (POC) to explore and validate new solutions and implementation approaches

• Document the technical solution and present demonstrations to key stakeholders and executive management

• Serve as a technical mentor and subject matter expert within the organization, providing peer reviews and fostering a culture of knowledge sharing

• Continuously enhance your skill set and product knowledge to remain at the forefront of industry trends. This includes pursuing relevant certifications, attending product training, actively engaging with technical literature, and gaining hands-on experience

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience configuring and customizing core ServiceNow modules (such as ITSM, CMDB, SPM) in an enterprise environment including workflows, business rules, UI actions, UI policies, and ACLs.

• Significant experience configuring and customizing in ServiceNow tools such as Flow Designer, integration Hub, UI Builder, Playbook, and Configurable Workspace.

• Possess an in-depth knowledge of ServiceNow Scoped Applications Development, ServiceNow Scripting, and implementing ServiceNow Architecture.

• Demonstrated experience with JavaScript, XML, HTML, and CSS. Other programming languages and frameworks such as React, Python, and SQL is a plus.

• Experience in using ServiceNow APIs, such as REST, SOAP, and JSON.

• Demonstrated ability to design and architect solution design and architecture, leveraging best practices and OOTB capabilities.

• Thorough understanding of Software Development Lifecycle (SDLC) and Agile methodologies

• Willingness to learn and develop in other technologies and platforms as part of integration and/or standalone projects.

• Experience effectively communicating and discussing complex business and technical topics to all levels of the organization.

• Excellent analytical and problem solving skills to convert complex product requirements to elegant technical solutions.

Even better if you have one or more of the following:

• Bachelor's degree in computer science or other relevant engineering disciplines.

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)

• Experience with ServiceNow Telecommunications Service Management (TSM)

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $129,000.00 and $239,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.