When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Job Description

What you’ll be doing...

The Senior Analyst, Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.

VSAT is a 24x7x365 operation that is responsible for responding to all court orders, search warrants, surveillances (if designated as a backup) served on the company for customer records and providing support (onsite) for all life threatening situations. The senior analyst is accountable for meeting and exceeding the 2023 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

This is a fast paced environment that provides the opportunity to work individually and as a part of a team to achieve goals. The workload is a combination of calls and cases. For the vast majority of life-threatening situations, a senior analyst will need to understand the situation, engage with caller to determine best tools/info to locate device or when to utilize additional means to assist of location. The ability to multi-task is indispensable. Shifts are likely to include overnight and weekend hours. Schedule may be a 4/40 workweek. You will be required to work a minimum of one to three holidays to ensure 24x7x365 coverage. Shifts are static until changed to meet the needs of the business. Provisions are provided during inclement weather in the event employees must remain onsite to maintain the operation. Need to obtain and maintain security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

Responsibilities will include:

• Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters (i.e., location).

• Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations.

• Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all court orders and search warrants served upon the company for customer records (i.e., transaction detail and location).

• Understanding the applications and systems necessary to track, process and respond to life threatening /emergency situations, court orders, warrants which requires the ability to navigate in upwards of 20 different network systems.

• Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.

• Collaborating with appropriate departments specifically with Network/Security/Legal; whereby providing guidance on matters relating to the release of company records.

• Providing value-add feedback to leadership on call/case handling and advise on current operational gaps from hands on level in order to drive quality improvement.

• Communicating effectively as you will be provided opportunities to facilitate educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.

• Learning about and adapting to rapid changes in technology which may require pre-release type of acceptance on testing of new enhancements to determine its overall effectiveness and reliability.

• Managing workload effectively to complete high priority task with compliance guidelines.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years relevant work experience.

• Wireless, legal, customer service or technical support experience.

• Must be able to obtain National Security Clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

• Ability to adhere to an in office schedule including nights, weekends and holidays in the Bedminster, NJ office.

Even better if you have one or more of the following:

• A degree.

• Proficiency with the use of Verizon Wireless billing systems and MARS.

• Knowledge of Verizon Wireless Network and call processing.

• Proven interpersonal and organizational/prioritization skills.

• Proven oral and written communication skills.

• Proven ability to make critical decisions independent of direct supervision.

• Experience as a leader who collaborates with others to achieve results.

• Proven ability to drive results and demonstrate good judgement.

• Ability to prioritize and multitask, without sacrificing attention to detail.

• Experience with Microsoft Office applications.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.