When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

We are seeking a Senior Engineer-Software Development to join our Value GTS organization. In this role, you will be responsible for developing and maintaining a new experience platform for our Call Center and Store applications. This includes creating seamless UI experiences for agents and dealers, integrating cutting-edge Conversational AI technologies, and collaborating with cross-functional teams to deliver exceptional business value.

• Developing and coding next-generation microservices using Spring Boot and React UI

• Driving software development and programming in Java and J2EE, utilizing Agile methodologies

• Building and maintaining unified sales and service applications within the Northstar Architecture (NSA) tech stack

• Providing technical solutions and business expertise on complex projects across multiple channels

• Collaborating with business partners to design and implement partner programs for store channels, including Exclusive Retail Stores, Agent Retail, and National Retailers.

• Leading and delivering programs in a product-based Agile structure

• Maintaining functional/technical requirements, analyzing system architectures, and ensuring optimal device-system interactions

• Managing vendor relationships to drive quality, reliability, and timely delivery

• Leading emerging technology initiatives, facilitating decision-making and driving integration with vendor products

• Driving DevOps implementations from ideation to delivery

• Partnering with Global Delivery teams to create and optimize cross-channel experiences

• Delivering results within budget, time, quality, and strategic KPIs

• Documenting and complying with software quality, data security, and compliance processes

• Analyzing market trends, identifying growth opportunities, and developing strategies to support business goals

• Recommending and implementing customer experience process improvements

• Resolving customer complaints in a timely and effective manner

What we’re looking for...

You’ll need to have:

• Four or more years of relevant experience required, demonstrated through work and/or military experience

• Experience in Software Development

• Experience in Java, J2EE, and React UI

• Experience implementing AI solutions for call centers or distribution channels

Even better if you have one or more of the following:

• Bachelor's degree in Computer Science or a related field

• Experience in Spring Boot

• Software development experience, including Agile project management

• Experience with AWS, Oracle, Cassandra/NoSQL databases

• Experience in eCommerce and catalog management software

• Proven ability to manage multiple projects simultaneously

• Experience delivering large, complex software programs

• Solid understanding of technology selection, architecture, and full-stack implementation

• Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, AI)

• Strong leadership and organizational skills, with the ability to motivate large teams

• Excellent interpersonal, presentation, and written communication skills

• Knowledge of VGS Tech systems and functions

• Strong analytical and problem-solving skills

• Results-oriented with a strong customer focus

• Ability to thrive in a fast-paced, ambiguous environment

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $113,000.00 and $210,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.