The Senior Manager Delivery serves as a client's day-to-day point of contact for an account. You will provide vision, leadership, and guidance to associates, as well as train and mentor your direct reports to ensure an inclusive, motivating work environment that achieves successful business outcomes that meet client expectations. In this role, you will take accountability for client deliverables, ensuring quality, and leading your team's work to ensure success.

This client is a top 5 client in its industry with high expectations. The team that supports the client must expect their day-to-day to be fast-paced and high-energy and needs a leader that thrives in this type of environment. This role can be home-based almost anywhere in the U.S.

What you will do:

• Work directly with the client and be the point of contact for the client to establish priorities and with the team to provide solution impact analysis and Level of Effort for work completion
• You will be the client's main point of contact for your team's area of support
• You will lead calls with the client - status calls, new projects, trouble escalation, project status
• Manage contract & account expenses (billing)
• Provide input into account forecasting and expense management - providing regular updates on expense targets to leadership
• Manage workload and balance workload across projects and associates - stepping in with a helping hand where there is a resource shortage (if even temporary)
• Work with associates to meet deliverables and resolve problems
• Serve as critical issue point of contact for account-related concerns
• Drive and ensures up-to-date production documentation materials
• Identify & support continuous process improvement efforts
• Conduct quarterly performance review meetings with associates and actively identify professional learning and development opportunities
• Work and share the responsibility with the other account leaders on audits, security questionnaires, network security communication
• Provide input to your leader for account information that supports QBRs (internal or external), recognition
• Provide support to the sales team when they need direct input regarding the team, a process, or expense

Do you have?

• Typically, more than 5 years of experience leading and mentoring associates
• Direct Client Facing Skills and willingness to own the communication and relationships with the client where necessary.
• Validated experience leading teams who are based in multiple geographies
• Excellent client communication skills - both oral and written
• Extraordinary organizational skills

What will set you apart:

• High-energy, can-do attitude, willingness to step in and help where associates need extra support or additional hand
• Technical background - ability to understand the solution and its applications
• Project (or Change) Management background
• Ability to multi-task and apply creative thinking to get things done
• Leadership - ability to influence others to be high performers

#GD17 PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

To be eligible for this position, please complete the application on Acxiom’s careers page after applying on WayUp. If you meet Acxiom’s qualifications when applying, you’ll automatically be directed to their application. Once you complete the application, the Acxiom team will reach out directly if they want to speak with you further.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.