When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

When you join Verizon…

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with best superior value prop and Promos

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you'll be doing...

The Value Indirect Field organization, as part of Verizon Value, manages Indirect channel performance and operations for Total Wireless and Authorized Retail locations.

As the Sales Ops & Eblmt - Sr Mgr, you will establish the new Indirect Value field operations organization supporting the newly formed Value Indirect field organization. In this position, you will hire a team of Consultants and establish new end to end processes and ways of working to support the Total Wireless exclusive distribution & Authorized Retailer channels.

This leader will directly influence the development of the Indirect Value Field Organization’s operational objectives and principles to achieve our long term strategic goals for the channel. This leader will make decisions for day-to-day business needs as well as long term strategic decisions in partnership with channel leadership.

In this role you will:

• Build & lead a team owning operations, support, and processes for the Value Indirect field organization

• Collaborate closely with the Value Indirect field organization leadership, developing & executing on a field team organizational strategy that aligns to the broader Exclusive Distribution channel strategy

• Be responsible for all decision making within the field operations organization, using functional subject matter expertise and conceptual thinking skills

• Oversee and coordinate end to end ownership of complex organizational level initiatives with the focus of driving expansion and profitability of Total Wireless stores with limited oversight and direction

• Develop performance analytics dashboards using Tableau and SQL

• Create and manage daily, weekly, monthly & ad hoc reporting delivered to the Value Indirect field team to provide overall support and drive productivity

• Leverage data analytics to drive focus areas and KPI attainment at the region / territory level

• Accountable to scope, define, and introduce Field support processes and procedures while identifying potential risks & providing transformational opportunities

• Own organizational level initiatives, working with various levels of Verizon Value leadership, including creation of senior executive level presentations by leveraging data insights & business acumen

• Develop and implement leadership governance related to key strategic initiatives and functioning of the organization & its team members

• Lead cross functionally with both internal and external stakeholders to ensure functional alignment with channel priorities & long term goals. This includes, but is not limited to, Channel Management, Systems, Merchandising, Go to Channel, Training, PMO, Distribution Execution, etc.

• Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives

• Effectively communicate verbally and in writing to stakeholders, team members, and leadership

• Travel to key strategic markets to support Field Sales Directors and Teams

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

What we're looking for...

You’ll need to have:

• Six or more years of relevant experience required, demostrated through one or a combination of work and/or military experience, or specialized training.

• Program and/or project management experience.

• Experience with data analysis (SQL, Excel, and other tools).

• Experience with business intelligence (Tableau).

• Willingness to travel approximately up to 50% of the time.

Even better if you have one or more of the following:

• An MBA, or an M.S. in a related field.

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Experience leading people .

• Experience working with external partners and/or vendors.

• Expert level experience using Excel, Tableau, and/or Google automation.

• Advanced SQL and/or other database programming language experience.

• Advanced executive presentation skills including creating content and associated backup materials.

• Self-motivated and able to work with minimal supervision.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Strong verbal and written communication skills.

• A team player orientation collaborating well with others.

• A passion for delivering exceptional experiences to partners and consumers.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $105,000.00 and $194,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.