Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world-class culture to our generous benefits, to developing cutting-edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative, and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ approximately 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelfth consecutive year!

Want to work with highly motivated individuals that come together to form high-performance teams? Come join WWT today!

World Wide Technology, Inc. has an opportunity available for a Service Desk Associate Analyst in Maryland Heights, MO. The Service Desk Associate Analyst will support internal end users around the globe for all Information Technology infrastructure components.

Responsibilities:

• Respond to incoming requests via phone and ServiceNow tickets.
• Resolve 1st and 2nd-level incidents.
• Log and update incidents via ServiceNow, our ticket-tracking application
• Provide Hardware/software support to internal customers.
• Provide incident routing and escalation to other teams within the organization.
• Assist in the delivery, installation, and setup of new or reallocated technology.
• Administer/Troubleshoot accounts in the following systems: Workspace One, Salesforce, WebEx, Prime provisioning, Active Directory, Exchange, SharePoint, Oracle, and various other applications.
• Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.

**Qualifications: **

• One to two years of experience in a Help Desk or Service Desk environment, or equivalent training and education.
• Excellent customer service, communication, and analytical skills.
• Positive, professional, team player attitude.
• Strong work ethic and ability to self-motivate.
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Technical aptitude with a focus on continuous learning and development.
• Functional knowledge of Apple and Windows Operating Systems.
• Experience with Microsoft Office products.
• Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.