When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Service Program Manager plays a critical role in ensuring the seamless operation and resilience of our IT services, with a specific focus on managing third-party vendors. This role involves a blend of strategic planning, vendor relationship management, risk mitigation, and technical understanding.

Key Responsibilities will include:

Program Management:

• Define and manage the scope, budget, and timeline for service-related programs and projects.

• Develop and implement effective communication plans to keep stakeholders informed of program status and any potential impacts.

• Proactively identify and resolve risks and issues that could impact service delivery.

• Drive continuous service improvement initiatives to enhance service quality, efficiency, and customer satisfaction.

• Ensure business resilience

Vendor Management:

• Lead the sourcing, onboarding, and ongoing management of third-party vendors critical to service delivery.

• Negotiate and manage vendor contracts, ensuring alignment with business needs and budgetary constraints.

• Establish and monitor vendor performance metrics, ensuring service level agreements (SLAs) are met or exceeded.

• Conduct regular vendor performance reviews and implement corrective action plans as needed.

• Develop and maintain strong relationships with key vendor contacts.

Other Responsibilities:

• Collaborate with internal stakeholders across various departments to ensure alignment on vendor management and service continuity initiatives.

• Stay abreast of industry best practices and emerging trends in vendor management

What we’re looking for...

You’ll need to have:

• Bachelor’s degree business administration, information technology or a related field. or four or more years of work experience.

• Four or more years of relevant work experience n a service program management role, with a focus on vendor management and service continuity.

• Strong understanding of vendor management lifecycle and best practices.

• Proven experience in developing and implementing service continuity plans.

Even better if you have one or more of the following:

• A degree.

• Excellent communication, interpersonal, and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Relevant industry certifications (e.g., ITIL, CBCP)

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.