The Support Team at Acxiom is a critical part of our future success, and we are looking for only the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain. Are you up for the challenge?

The most important criteria for joining our support team are:

• Client-facing experience *Excellent written and verbal skills and phone/video manner *A firm grasp of how the relevant technologies and software products work.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

The Software Support Engineer is responsible for providing high-quality technical support for Acxiom's software products. This person will work on other related programming and documentation/training projects as required. The person in this role will provide effective technical customer support to our rapidly growing user base, delivering solutions to both technical and non-technical end-users while also supporting a wide range of technologies.

*We prefer to locate this role in Conway, AR, but this role can be located remotely anywhere in the U.S. for the right qualified candidate.

WHAT YOU WILL DO:

• Own customer issues reported and seeing problems through to resolution
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Resolving called out customer complaints
• Ensuring proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
• Fully functional and self-directed
• Provides formal mentorship
• High complexity assignments- owner
• Moderate complexity assignments - owner (1 or >)
• Low complexity assignments - provide oversight/review
• Regularly lead self and others and/or established as Product SME and/or established as specialist
• Sees the whole picture and adjusts work accordingly
• Works independently on complex tasks
• Mentors others with less experience
• Performs peer code reviews conformity, security, and efficiency
• Designs low complexity tasks/components
• Can pick up other developer code to modify/enhance
• Perfecting quality by unit testing and completing required documentation

WHAT YOU WILL HAVE:

• Knowledge of and experience with a few or all these technologies/tools is required: Java, node.js, MongoDB, Hadoop, Hive, Impala, Spark, Snowflake, Cloud Platforms (AWS or GCP), and related technologies
• Experience working in Windows, Unix/Linux environments, and shell scripting
• Experience with Oracle, as well as SQL, PL/SQL, and Perl
• Bachelor's degree in Computer Science, Information Systems or similar with 2+ years of relevant experience.

WHAT WILL SET YOU APART:

• Knowledge of consumer data platforms & the martech and adtech ecosystems.
• Advanced, proven knowledge of Acxiom products #GD17

PRIMARY LOCATION CITY/STATE: Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.