The Command Center provides operational support for Acxiom's critical services and products in a 24/7 model support. A Technical Support Analyst is responsible for monitoring Acxiom's environments: applications, devices, and security threats. As part of the Command Center, you'll provide end-to-end Incident Management and coordinates cross functional efforts to ensure complete service restoration for our clients and systems. Responsible for protecting both online and on-premise infrastructures, monitoring data to identify suspicious activity, and identifying and mitigating risks.

This is a Day shift position. The Day shift rotates 2 on, 2 off, 3 on, 3 off, working every other weekend in 12-hour shifts. You will work approximately 14 days a month.

WHAT YOU WILL DO:

• Monitor Acxiom's applications, network, servers, databases, and security threats in real time.
• Assist in recognizing, identifying and prioritizing incidents in accordance with organizational policies and operational impact
• Providing analysis and trending of security events, alarms, and information from network security devices
• Conducting security assessments through vulnerability testing and risk analysis
• Identify problems and assists with resolution efforts
• Provide assistance with communications and / or escalations during Major Incidents / Priority Incidents
• Carefully track and document in detail all issues and resolutions in the ticketing system according to standard company policies and procedures
• Following Major Incident and Incident Management processes in an ITIL framework
• Support multiple technical teams with high uptime requirements in an 24/7 operational environment
• Collaborate with others to resolve information technology issues
• Assist with triage and restoration activities, such as restarting server application services
• Assist in monitoring and communicating ongoing maintenances and outage activities
• Communicate ongoing issues to the company as appropriate
• Utilize troubleshooting skills to identity and isolate incidents, such as networking skills to trace network traffic based on source and destination IP address

WHAT YOU WILL NEED:

• Currently pursuing a degree in Information Technology, Computer Science, Cyber Security or Management Information Systems with a minimum 3.5 Major GPA or a completed bachelor's degree
• Capable to learn and follow process procedures and policies
• Good analytical and problem-solving skills with attention to detail
• Strong time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
• Demonstrable ability to work well in a team environment
• Excellent written and verbal communication skills
• Communicate effectively and timely through Slack and Zoom, strong verbal communication skills
• Able to work weekends

WHAT WILL SET YOU APART:

• Bachelor's degree or 2 years of related work experience / IT certifications
• Experience or knowledge in computer networking and / or security concepts
• Microsoft Software experience (Outlook, Word, Excel)
• Basic knowledge of server (Windows, Linux) infrastructure
• Fundamental concepts of Cisco, Linux Server, Windows Server
• Understanding of Incident and Change Management
• Experience with ticketing tools such as ServiceNow
• Functional Acxiom Product knowledge
• Knowledge of virtualization concepts
• GPA 3.75 or higher
• Participation in quarterly and yearly team training goals to complete in-demand industry certifications such as: AWS, CompTIA, Cisco, and ITIL

#GD17 PRIMARY LOCATION CITY/STATE: Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Homebased - Conway Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.